Sevier Dale
Customer Service
Virginia Beach,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Specialist
Kroger
Virginia Beach, VA
10.2022 - Current
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Crew Member
Five Guys
Virginia Beach, VA
03.2021 - 11.2022
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Crew Leader
Chick-fil-A
Virginia Beach , VA
02.2020 - 02.2021
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Monitored team members to verify work quality and address concerns.
- Established positive relationships with customers and colleagues through high standards of customer service.
Education
Diploma - General Studies
Kempsville High School
Virginia Beach, VA 09.2019 - 06.2023
Skills
Client Relationship Development
Additional Information
I had a certification in Microsoft word, and PowerPoint. Although it expired in January, I still have useful knowledge of how to use the apps.
Timeline
E-Commerce Specialist
Kroger
10.2022 - Current
Crew Member
Five Guys
03.2021 - 11.2022
Crew Leader
Chick-fil-A
02.2020 - 02.2021
Diploma - General Studies
Kempsville High School
09.2019 - 06.2023