Shaasia White
Valley Health System
Rochelle Park,NJ
20
years of professional experience
Accomplished healthcare professional with 20 years in direct patient care seeking to transition into customer service and administrative roles. Proven skills in communication, organization, problem-solving, and multitasking developed in fast-paced environments. Expertise in managing priorities, maintaining confidentiality, and delivering compassionate service positions well for supporting team operations and fostering positive client relationships.
Work History
Senior Business & Administrative Associate
8 Years- Coordinated daily administrative workflows supporting clinical and non-clinical departments.
- Prepared correspondence, reports, and confidential records in alignment with hospital standards.
- Supported patient-facing and internal services by maintaining accurate documentation and data entry.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
Direct Care Associate
8 Years 7 Months- Assisted individuals with bathing, dressing, grooming, and daily living activities.
- Monitored resident behavior and reported changes to nursing and supervisory staff.
- Supported meal service, feeding assistance, and special dietary needs.
- Documented care observations accurately in daily logs and progress notes.
- Enhanced patient comfort by providing compassionate and attentive care.
- Escorted residents to appointments, activities, and community outings safely.
Behavioral & Housing Support Counselor
2 Years 2 Months- Provided daily emotional support and guidance to residents, reinforcing care plans and behavioral expectations.
- Documented observations, incidents, and progress notes with accuracy for interdisciplinary team review.
- Communicated resident concerns to nursing, clinical, and supervisory staff to support coordinated care.
- Supervised recreational and therapeutic activities, encouraging engagement and structured participation.
- Enforced facility policies and safety procedures to maintain secure, therapeutic living environment.
- Assisted clients in navigating community resources for housing, employment, and other essential services.
- Promoted a safe environment by enforcing facility rules, addressing conflicts proactively, and encouraging open dialogue among residents.
Education
AA - Legal Studies
Expected
High School Diploma
Skills
Healthcare administration
Healthcare Compliance Management
Financial management
Facility Operations Management
Strategic planning
Executive administration
Microsoft Office | EMR | SAP | CRM | Remote & Hybrid Leadership
Client relations
Team leadership
Customer service
Verbal communication
Relationship building
File organizationnn
Timeline
Senior Business & Administrative Associate
Valley Health System
06.2015 - 06.2023Read More
Direct Care Associate
North Jersey Developmental Center
06.2005 - 01.2014Read More
Behavioral & Housing Support Counselor
The Wanaque Center
03.2003 - 05.2005Read More
Bergen County Community College
AA from Legal Studies
Read More
John F. Kennedy
High School Diploma
Read More