Shabhon Burke
Bremerton
Summary
Experienced manager with a proven track record in training staff and optimizing restaurant operations. Skilled in cash handling and guest engagement, consistently ensuring high-quality service and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Server
Oak Table Cafe
Silverdale, WA
01.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery of food and beverages in fast-paced environment.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Trained new team members on menu items, service standards, and restaurant procedures.
Manager
New Day Eatery
Port Angeles, WA
08.2019 - 10.2023
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Implemented staff training programs to enhance team performance and efficiency.
- Developed standard operating procedures to streamline workflow and reduce waste.
- Managed inventory control systems to optimize supply chain processes.
Server/Sales Manager
Old Mill Cafe
Sequim, WA
02.2012 - 06.2017
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Oversaw daily operations, ensuring adherence to health and safety standards in dining environment.
Education
Bachelor of Arts - Bachelor's of Arts in Human Development
Antioch University
Yellow Springs, OH04-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Oak Table Cafe
01.2024 - Current
Manager
New Day Eatery
08.2019 - 10.2023
Server/Sales Manager
Old Mill Cafe
02.2012 - 06.2017
Bachelor of Arts - Bachelor's of Arts in Human Development
Antioch University