Shabree Willingham
Spring,TX
Summary
Accounts Receivable & Billing Manager with 17+ years of experience in logistics environments, leading high-performing teams and managing large-volume billing operations. Expertise in ERP systems, process optimization, and resolving complex billing discrepancies. Known for improving accuracy, strengthening customer relationships, and supporting seamless system integrations.
Overview
20
20
years of professional experience
Work History
Billing and Tracking,QA Lead
Omni Logistics
Houston, Texas
03.2023 - Current
- Document process flows for new system features and functionality to support smooth user adoption.
- Oversee supplier quality performance by conducting audits, assessments, and corrective-action reviews.
- Develop, update, and maintain quality manuals, procedures, and controlled documentation.
- Manage customer accounts, research issues, and resolve billing discrepancies quickly and accurately.
- Provide timely responses to inquiries regarding invoices, payments, and account status to strengthen customer relationships.
AR Integration & Project Manager
Omni Logistics
Houston, TX
05.2022 - 03.2023
- Evaluated new technologies and software enhancements to determine feasibility and impact on existing systems.
- Partnered with project managers and cross-functional teams to improve system interfaces, workflows, and user tools.
- Responded to integration outages and system disruptions, ensuring minimal downtime and continuous business operations.
- Executed input/output processes in alignment with system specifications to maintain accuracy and compliance.
Accounts Receivable Manager
Omni Logistics LLC
Houston, TX
10.2017 - 05.2022
- Created and standardized best practices, implementation guidelines, and deployment lifecycle documentation.
- Led and developed a high-performing AR team of 3 supervisors and 10 specialists in a high-volume logistics environment.
- Oversaw daily financial transactions, including verification, classification, posting, and reconciliation of receivable data.
- Streamlined invoicing workflows and facilitated timely customer payments through structured reminders and communication.
- Maintained accurate invoice accounts, performed monthly reconciliations, and ensured audit-ready records.
- Reconciled six bank accounts exceeding $120 million in total monthly activity ensuring accuracy, compliance, and timely reporting.
- Monitored aging reports, performed daily audits, and implemented process enhancements to improve accuracy and timeliness.
- Supported month-end and year-end close processes, ensuring compliance with accounting standards and deadlines.
Accounts Receivable Specialist
Omni Logistics
Houston , TX
10.2010 - 10.2017
- Generated and monitored invoices, processed payments, and maintained up-to-date cash flow reporting.
- Researched and resolved chargebacks, write-offs, and billing discrepancies to prevent recurring issues.
- Evaluated open accounts, initiated collection strategies, and contacted customers with past-due balances to bring accounts current.
- Processed 75+ customer payments weekly, while maintaining accuracy and adherence to company standards.
- Provided administrative support to strengthen billing operations and support department initiatives.
AP Specialist
Omni Logistics LLC
Houston, TX
10.2005 - 10.2010
- Processed vendor payments, verified invoice accuracy, and resolved discrepancies with internal teams and suppliers.
- Performed daily classification, posting, and reconciliation of AP data to ensure proper accounting.
- Supported staff by troubleshooting AP questions and providing clear guidance on payment procedures.
- Carefully reviewed invoices and requisitions to confirm compliance with company policies and documentation requirements.
Education
High School Diploma -
MacArthur Senior High
Houston, TX Skills
Technical Skills
– ERP (Oracle, NetSuite)
– Microsoft Office (Excel, Outlook, Word)
– Spreadsheet Tracking
– 10-Key, Typing
– ERP Implementations & Conversions
Accounting & AR Skills
– Account Reconciliation
– Aging Reports
– Billing / Invoicing
– Month-End Close
– Collections Management
Leadership & Professional Strengths
– Team Leadership (10 staff)
– Process Optimization
– Cross-functional Communication
– Time Management
– Adaptability
Timeline
Billing and Tracking,QA Lead
Omni Logistics
03.2023 - Current
AR Integration & Project Manager
Omni Logistics
05.2022 - 03.2023
Accounts Receivable Manager
Omni Logistics LLC
10.2017 - 05.2022
Accounts Receivable Specialist
Omni Logistics
10.2010 - 10.2017
AP Specialist
Omni Logistics LLC
10.2005 - 10.2010
High School Diploma -
MacArthur Senior High