Shachaina Q Sanders
Montgomery
Summary
Public Safety Communications Supervisor with extensive experience in emergency communications. Skilled in directing teams, streamlining operations, and enhancing staff training to improve service delivery. Committed to maintaining high standards of communication and operational efficiency.
Overview
18
18
years of professional experience
Work History
Public Safety Communications Supervisor
City of Montgomery
Montgomery
06.2017 - Current
- Direct the activities of assigned communications staff; coordinate, prioritize and assign tasks and projects; track and review work progress and activities.
- Undertook disciplinary action; conducted performance evaluations; coordinated scheduling of communications staff to ensure proper operational coverage.
- Oversee operations to identify needs; train staff as required.
- Monitored telephone and radio traffic, ensuring compliance with rules and regulations for call handling.
- Process complaints from citizens and investigate if the call was handled consistently, efficiently and appropriately.
- Ensure that all equipment and systems are operating and functioning.
- Completed audio requests for phone and radio traffic to facilitate timely access to communication records.
- Maintain National Crime Information Center, Emergency Medical Dispatch, and Cardio-Pulmonary Resuscitation certifications.
- Assists Operations Manager with the development of goals, objectives, policies and procedures; ensures compliance with and effectively implements policies and procedures; attends meetings and training sessions as required; performs dispatcher duties as required.
Public Safety Communications Dispatcher
City of Montgomery
Montgomery
05.2009 - 06.2017
- Dispatch appropriate available emergency units using Computer Aided Dispatch System to accidents, criminal incidents, medical emergencies, police emergencies, nonemergency and alarm calls.
- Respond to and process Hit Conformations to other agencies for missing persons, wanted persons, stolen vehicles, tags, articles, guns, and runaway juveniles through the National Crime Information Center.
- Notify the immediate supervisor of all in-progress calls and confirmed pertinent calls.
- Executed administrative and clerical duties to support efficient operations.
- Reported equipment failures to supervisor to ensure prompt resolution and maintain operational readiness.
- Maintain National Crime Information Center, Emergency Medical Dispatch, and Cardio-Pulmonary Resuscitation certifications.
- Received general instructions from Public Safety Communications Supervisor to facilitate effective communication and dispatch procedures.
Public Safety Communications Operator
City of Montgomery
Montgomery
06.2008 - 05.2009
- Processed emergency and non-emergency service requests for police, fire, and medical units using Computer Aided Dispatch System, ensuring timely response to critical situations.
- Respond to and process Hit Confirmations to other agencies for missing persons, wanted persons, stolen vehicles, tags, articles, guns, and runaway juveniles through the National Crime Information Center.
- Enter missing persons, wanted persons, stolen vehicles, tags, articles, guns, and runaway juveniles into the National Crime Information Center.
- Query, enter and receive critical law enforcement information using local, state and national level database systems and performing department administrative/clerical duties.
- Executed various administrative and clerical tasks to support department operations.
- Maintained National Crime Information Center, Emergency Medical Dispatch, and Cardio-Pulmonary Resuscitation certifications.
- Coordinated with Public Safety Communications Supervisor to align on priorities, enhancing operational effectiveness and communication flow.
Education
Public Safety Administration -
University of Maryland Global Campus
Adelphi, MD08-2026
High School Diploma -
Saint Jude Educational Institute
Montgomery, Al05-2000
Skills
- Crisis management
- First Aid/CPR
- Employee training
- Team collaboration
- Dependable professional
- Active Listening
- People Skills
Timeline
Public Safety Communications Supervisor
City of Montgomery
06.2017 - Current
Public Safety Communications Dispatcher
City of Montgomery
05.2009 - 06.2017
Public Safety Communications Operator
City of Montgomery
06.2008 - 05.2009
Public Safety Administration -
University of Maryland Global Campus
High School Diploma -
Saint Jude Educational Institute