Shacni Jama
Columbus,OH
Summary
Dedicated professional experienced in high-volume dining settings. Known for exceptional customer service, teamwork, and order accuracy, contributing to enhanced guest experiences and efficient service delivery. Ready to leverage strong work ethic and collaboration skills to elevate restaurant operations.
Overview
5
5
years of professional experience
Work History
Server
Alley Burger
Columbus, OH
02.2024 - 01.2026
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Efficiently took and processed customer orders using point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Assisted in training new servers on menu items and service protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Olive Garden
Columbus, OH
07.2023 - 11.2023
- Delivered exceptional customer service in fast-paced environment
- Assisted with menu knowledge to enhance guest experience
- Collaborated with kitchen staff for timely order delivery
- Maintained cleanliness and organization of dining area
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Dietary Aide
Story Point Senior Living
Powell, OH
04.2021 - 07.2023
- Assisted in meal preparation, ensuring adherence to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of dining areas, promoting a pleasant dining experience for residents.
- Collaborated with kitchen staff to accommodate special dietary needs and preferences of residents.
- Delivered meals to residents in a timely manner while ensuring proper food safety protocols were followed.
- Monitored inventory levels of food supplies, contributing to effective stock management and cost control.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
Medical Assisting
Stepful
Online 01.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Quality control
- Dining area maintenance
- Beverage preparation
- Tableside etiquette
- Table setting
- Supply restocking
- Food delivery
Timeline
Server
Alley Burger
02.2024 - 01.2026
Server
Olive Garden
07.2023 - 11.2023
Dietary Aide
Story Point Senior Living
04.2021 - 07.2023
Medical Assisting
Stepful