Shadab Khan
Saint James
Summary
Motivated by an unwavering commitment to personal and organizational triumph, consistently exceeding objectives and gaining valuable knowledge. Dedicated to seizing opportunities for professional growth within the company, aspiring to set a positive example and inspire others to achieve greatness.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Stony Brook University Hospital
02.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Manager
AT&T Wireless
09.2021 - 01.2023
- Manage Multiple Stores
- Customer Relations
- Prospecting
- Handle Cash Transaction
- Hire and train employees
- Escalations
Team Lead
OSL
10.2020 - 09.2021
- Managed Multiple stores (Commack & Islandia)
- Hired and trained employees
- Prospect Customers
- Handle Cash transaction
- Create action plans
Manager
TCC Verizon (Top 6)
09.2016 - 01.2020
- Managed multiple employees and is able to recognize a challenge and identify a solution
- Assisted in recruiting, onboarding and training team members to achieve their full potential
- Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features
- Promoted from sales rep
- To wireless manager in a 6 month period
Education
Associate of Arts - Criminal Justice
05.2006
High School Diploma -
06.1999
Skills
- Clear Verbal and Written Communication
- Experienced with Microsoft Office 365 Suite
- Technical Repair Expertise
- Problem Identification
- Problem-Solving Skills
- Managing Maintenance Tasks
- Proficient in Computer Hardware
- Software Proficiency
Accomplishments
- Diamond Wireless Verizon (Top 6)
- Top Sales Rep. in Sales in Units for 1st quarter of 2016 Long Island District
- Top Sales Rep. in Accessory Sales for 1st quarter of 2016 Metro New York
- Top Sales Rep. in Protection for 1st quarter of 2016 Long Island District
Languages
Urdu
Professional Working
Timeline
Patient Access Representative - Stony Brook University Hospital
02.2023 - Current
Manager - AT&T Wireless
09.2021 - 01.2023
Team Lead - OSL
10.2020 - 09.2021
Manager - TCC Verizon (Top 6)
09.2016 - 01.2020
Suffolk Community College - Associate of Arts, Criminal Justice
Smithtown High School - High School Diploma,
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