Shadab Zaman
Woodside,NYC
Summary
IT professional with two years of experience in IT support and customer service, possessing CompTIA A+, Network+, and Security+ certifications. Seeking a entry to mid level IT role where I can apply my technical knowledge and provide exceptional support to enhance organizational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Bari Home Care
02.2022 - 04.2023
- Provided technical support to 30+ end users, diagnosing and solving hardware and software issues in a timely manner
- Efficiently managed daily technical support tickets, prioritizing tasks based on level of urgency, and maintained comprehensive documentation of all client interactions and resolutions
- Troubleshooted network connectivity issues, fixing LAN and WLAN configurations in order to provide consistent network availability
- Assisted in the installation, configuration, and maintenance of hardware, software, and peripheral devices including operating system installations and software updates
- Contributed in the management of healthcare records and databases, assisting in the development of business continuity plans in event of a disaster by conducting regular backups and ensuring data integrity
Customer Service Representative
Shaka Express
01.2019 - 03.2020
- Managed customer inquiries and concerns for 100+ clients, related to money transfers, ensuring timely and accurate resolution
- Processed financial transactions, including fund transfers, currency exchanges, and bill payments, with a high degree of accuracy
- Handled escalated issues and complaints professionally and effectively, achieving a high customer satisfaction rate
- Collaborated with the compliance team to report suspicious transactions and maintain a secure environment
Education
Bachelor of Arts - Mathematics
Baruch College
08.2018
Skills
- Windows
- MacOS
- Linux
- Microsoft Office 365
- Active Directory
- Basic Scripting Knowledge(Python, Bash)
- Ticketing Systems
- Desktops
- Laptops
- Printers
- Mobile Devices
- TCP/IP
- DNS
- DHCP
- VPN
- Switching
- Routing
- LAN
- WAN
- WLAN
- Firewalls
- Antivirus Software
- Encryption
- Security Policies/Assessments
- Incident Response
- Diagnosing and resolving hardware and software issues
Certification
- Comptia A+
- Comptia Network+
- Comptia Security+
Future Certifications
- RHCSA (in progress)
- AWS Certified Solutions Architect
Timeline
IT Support Specialist
Bari Home Care
02.2022 - 04.2023
Customer Service Representative
Shaka Express
01.2019 - 03.2020
Bachelor of Arts - Mathematics
Baruch College
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