Shadae Hoskins
New Orleans,LA
Summary
Certified Medical Assistant experienced in patient care and administrative support. Enhanced patient satisfaction through compassionate care and efficient scheduling while ensuring HIPAA compliance. Contributed to improved patient outcomes through effective communication and proficient management of medical records.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Certified Medical Assistant
MUSC
06.2025 - 07.2025
- Greeted visitors and directed them to appropriate departments, creating welcoming atmosphere and ensuring efficient navigation.
- Managed multi-line phone system, efficiently routing calls to staff members.
- Maintained front desk area, organizing materials for quick access and a professional appearance.
- Assisted with scheduling appointments and managing calendars for office personnel.
- Supported administrative tasks by filing documents and maintaining organized records.
- Handled customer inquiries with professionalism, fostering positive relationships and enhancing client satisfaction.
Host
Royal House Oyster Bar
05.2021 - 11.2023
- Managed high-pressure situations effectively during busy shifts. with composure, effectively managing large parties or unexpected events during busy shifts.
- Responded to customer inquiries regarding hours, seating, and menu options. about hours, seating, and menu information.
- Processed reservations and to-go orders efficiently over the phone. and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Receptionist
Inclusive Care
05.2021 - 11.2023
- Provided essential job information to enhance visibility of work history for potential employers.
- Don't abbreviate job titles. Using your full title looks more professional and is easier for managers to understand.
- Include start and end dates for each position. Leaving off dates will make employers think you're hiding something.
- Recorded approximate job titles and start dates for future verification and updates.
Certified Nursing Assistant
Memorial Hermann Hospital The Woodlands
07.2018 - 04.2021
- Assisted patients with daily living activities to enhance comfort and ensure safety.
- Monitored vital signs, documented changes, and promptly reported to nursing staff to facilitate timely interventions.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Supported nursing team in executing care plans and therapeutic procedures to optimize patient outcomes.
Host
Flavors Brunch Restaurant
03.2017 - 05.2018
- Greeted and seated guests to create welcoming atmosphere and enhance service flow.
- Managed reservations and waitlists using restaurant management software to optimize seating arrangements.
- Coordinated with servers to efficiently manage table turnover during peak hours.
- Communicated with kitchen staff to relay guest needs and special requests for timely service delivery.
- Monitored dining area for guest satisfaction, addressing concerns promptly to enhance the experience.
- Coordinated with servers to manage table turnover during peak hours for optimal guest experience.
- Implemented cleanliness standards in host station to maintain high hygiene standards throughout restaurant.
- Developed knowledge of menu items to provide informed recommendations to guests.
Patient Care Technician
Rush University, Medical Center
06.2016 - 05.2018
- Collaborated with nursing staff to provide comprehensive patient care and conduct routine assessments, enhancing patient safety and comfort.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nursing staff in daily patient care tasks and routine assessments.
- Ensured cleanliness and organization of patient areas in adherence to safety protocols, contributing to a hygienic healthcare environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Developed strong relationships with patients, fostering trust and improving overall satisfaction levels.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient areas following safety protocols.
- Supported nurses by performing essential tasks, facilitating smoother workflow and improving overall healthcare delivery.
Certified Nursing Assistant
St Tammany Hospital
08.2014 - 05.2016
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored vital signs and reported changes to healthcare team members.
- Provided emotional support and companionship to patients and families.
- Provided detailed information about previous employment to enhance visibility for employers.
- Utilized full job titles to promote professionalism and clarity in applications.
- Included start and end dates for each position to ensure transparency and credibility.
- Encouraged the entry of best estimates for job titles and dates, facilitating later updates.
Certified Nursing Assistant
Southeast war veterans home
03.2011 - 07.2014
- Maintained the front desk area, organizing materials for easy access and a tidy environment.
- Maintained patient hygiene by performing bathing, grooming, and dressing tasks.
- Greeted visitors and directed them to appropriate departments, ensuring friendly first impressions.
- Responded to customer inquiries with accurate information and support. with professionalism, promoting positive relationships with clients and visitors.
- Maintained front desk area, organizing materials for easy access and a tidy environment.
- Assisted with scheduling appointments and managing calendars for office personnel.
- Supported administrative tasks by filing documents and maintaining organized records.
- Handled customer inquiries with professionalism, promoting positive relationships with clients and visitors.
Education
Certified Medical Assistant -
River Parish, Community College
Reserve, LAFine Arts
East St John High
Reserve, LACertified Nursing Assistant -
Kenner Health Care Careers
Kenner, LASkills
- Patient care
- Medical terminology
- HIPAA compliance
- Electronic health records
- Clinical documentation
- Patient documentation
- Patient scheduling
- Specimen processing
- Epic
- Medical billing
- Payment processing
- Customer service
- Verbal communication
- Conflict resolution
- Problem resolution
Certification
certified nursing assistant
Certified medical assistant
Timeline
Certified Medical Assistant
MUSC
06.2025 - 07.2025
Host
Royal House Oyster Bar
05.2021 - 11.2023
Receptionist
Inclusive Care
05.2021 - 11.2023
Certified Nursing Assistant
Memorial Hermann Hospital The Woodlands
07.2018 - 04.2021
Host
Flavors Brunch Restaurant
03.2017 - 05.2018
Patient Care Technician
Rush University, Medical Center
06.2016 - 05.2018
Certified Nursing Assistant
St Tammany Hospital
08.2014 - 05.2016
Certified Nursing Assistant
Southeast war veterans home
03.2011 - 07.2014
Certified Medical Assistant -
River Parish, Community College
Fine Arts
East St John High
Certified Nursing Assistant -
Kenner Health Care Careers