Shadae Jones
Roselle,NJ
Summary
Motivated employee with background supporting customers and patient medical needs by verifying insurance, answering in-bound calls ,scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Physical Therapy Clinic
Holmdel, NJ
10.2022 - 04.2023
- Provided assistance with completing paperwork for new patients prior to their appointment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Greeted patients upon arrival and provided them with necessary paperwork.
Covid-19 Swabber
COVIDEMT
11.2021 - 02.2022
- Set up, maintained and verified sterility of lab equipment and tools.
- Collected 300 blood and tissue samples with focus on accuracy and adherence to aseptic techniques per day.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Patient Service Representative
Health Clinic
05.2021 - 11.2021
- Scheduled patient appointments and procedures using e clinical / EMR systems.
- Ran credit card batches/ copays and balanced deposits on daily basis.
- Answered incoming calls in a professional manner.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Server
IHOP Restaurants LLC
07.2019 - 11.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Sales Associate
Old Navy
10.2015 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Associate of Science - Health Science and Health Information Management
Eastwick College
Nutley, NJ01.2021
High School Diploma -
Linden High School
Linden, NJ06.2015
Skills
- ICD, CPT, HCPCS Coding, Current Procedural Terminology (CPT-4) Coding, (HCPCS) Level II Coding
- Medical Records
- Customer Service Experience
- Medical Office Experience
- Insurance Verification
- In/Out bound Calls
- Interpreting Physician Orders
- System Updates
Certification
- Certified Basic Life Support, AHA
- HIPAA
Timeline
Patient Service Representative
Physical Therapy Clinic
10.2022 - 04.2023
Covid-19 Swabber
COVIDEMT
11.2021 - 02.2022
Patient Service Representative
Health Clinic
05.2021 - 11.2021
Server
IHOP Restaurants LLC
07.2019 - 11.2020
Sales Associate
Old Navy
10.2015 - 04.2017
Associate of Science - Health Science and Health Information Management
Eastwick College
High School Diploma -
Linden High School
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