Shadae Jones
Roselle,New Jersey
Summary
Experienced employee with background servicing customers and patient medical needs, verifying insurances & answering calls. Advanced abilities in healthcare billing and electronic software.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Seaview Physical Therapy
10.2022 - 04.2023
- Provided patient registration information by accurately entering demographic and insurance information into electronic health record systems.
- Verified insurance eligibility and coverage for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Covid-19 Swabber
COVIDEMT
11.2021 - 02.2022
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Helped reduce the spread of COVID-19 within the community by effectively identifying positive cases through skillful swabbing procedures.
- Enhanced community awareness about the importance of regular COVID-19 screening through informative interactions with patients during their visits.
- Handled sensitive information discreetly, maintaining confidentiality when discussing test results or medical history with patients at all times.
Patient Service Representative
Newark Community Health Centers
05.2021 - 11.2021
- Scheduled patient appointments and procedures using e clinical / EMR systems.
- Ran credit card batches/ copays and balanced deposits on daily basis.
- Answered incoming calls in a professional manner.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Retail Customer Service Representative
Old Navy
10.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike..
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Health Information Technology
Eastwick College
Nutley, NJ01.2021
High School Diploma -
Linden High School
Linden, NJ06.2015
Skills
- ICD, CPT, HCPCS Coding, Current Procedural Terminology (CPT-4) Coding, (HCPCS) Level II Coding
- Medical Records
- Customer Service
- HIPAA Compliance
- Medical Office Experience
- Insurance Verification
- In/Out bound Calls
- Interpreting Physician Orders
- Medical terminology knowledge
- Appointment Scheduling
Certification
- Certified Basic Life Support, AHA
- HIPAA
Timeline
Patient Service Representative
Seaview Physical Therapy
10.2022 - 04.2023
Covid-19 Swabber
COVIDEMT
11.2021 - 02.2022
Patient Service Representative
Newark Community Health Centers
05.2021 - 11.2021
Retail Customer Service Representative
Old Navy
10.2015 - 04.2017
Associate of Applied Science - Health Information Technology
Eastwick College
High School Diploma -
Linden High School