Shadae Santiago
Kissimmee,FL
Summary
Enthusiastic teacher eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of supervision and gentleness. Motivated to learn, grow and excel in guidance. Working with any size class to achieve comprehensive growth is a success. Dedicated to learning, growing, and succeeding in mentoring and teaching. Professional with a passion for transforming individual student experiences into long-term success. Trained in developmental stages and knows how to provide a safe, nurturing environment for learning to flourish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
YMCA Of Hagerstown
09.2022 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Infant Teacher
Chester KinderCare
06.2020 - 03.2021
- Kept track of personal hygiene requirements by changing diapers frequently, using bibs, and keeping track of behaviors
- Worked with parents to help them create and maintain positive support networks as well as support strategies for continuing education
- Sanitized toys and play equipment to ensure their safety and cleanliness every day
- Encouraged infants to develop social, emotional, and communication skills
- Followed parent preferences and legal requirements when it came to feeding breastmilk, formula, and solids to infants
- Ensured that the classroom and feeding areas were kept clean, orderly, and secure.
Toddler Lear Teacher
KinderCare at Warren
06.2017 - 05.2019
- Used to the Kindercare app to keep track of over 6 students' behavioral, emotional, academic, and social development
- Observed children in order to identify those who needed extra help and devised strategies to help them
- Improved student satisfaction by communicating with students about their needs on a regular basis and tailoring lessons to their interests and classroom progress
- Used play-based learning strategies, such as crafts and games, to provide a variety of learning opportunities
- Encouraged sensory development by exposing students to a variety of textures
- Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors
- Organized and led circle time learning activities to teach basic education to a class of 6 infants
- Taught students about basic concepts like shapes, numbers, and letters
- Promoted physical, academic, and social development by implementing a variety of classroom and outside activities
- Worked with parents to help them create and maintain positive support networks as well as support strategies for continuing education.
Education
Printing Press Operation -
Franklin High School
01.2012
High School Diploma -
Somerset County Vocational & Technical High School
Bridgewater Township, NJ01.2012
Skills
- Child development
- First Aid/CPR
- Early childhood education
- Customer service
- Student progress reporting
- Supervision
- Group and individual instruction
- Classroom management
- Database Management
- Microsoft Office
- Computer Skills
- Data Entry
Certification
CPR and first aid certified.
Timeline
Member Service Representative
YMCA Of Hagerstown
09.2022 - 06.2024
Infant Teacher
Chester KinderCare
06.2020 - 03.2021
Toddler Lear Teacher
KinderCare at Warren
06.2017 - 05.2019
Printing Press Operation -
Franklin High School
High School Diploma -
Somerset County Vocational & Technical High School
CPR and first aid certified.
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