Open To Work
Shadaia Williams
New York
Summary
Dedicated professional with 7 years of experience in customer service, administrative support, and healthcare assistance. Skilled in client relations, data entry, and problem resolution, ensuring accurate record-keeping. Thrives in fast-paced environments while providing compassionate support and maintaining confidentiality. Focused on enhancing customer satisfaction and driving organizational success through effective relationship-building.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Public Partnerships Home Care LLC
New York
09.2023 - Current
- Administered prescribed medications and maintained accurate medication records.
- Monitored health and behavior changes, reporting to supervisors or family members.
- Promoted client independence by assisting with daily living activities.
- Provided companionship and emotional support to enhance patient comfort.
- Engaged patients in social activities to promote mental well-being.
- Coordinated transportation for medical appointments and errands.
- Maintained a clean and safe environment in patient homes.
Remote Customer Service Representative
Global Contact Services
Long Island City
01.2024 - 01.2025
- Provided exceptional customer service, addressing and resolving complaints promptly.
- Resolved customer complaints, ensuring satisfaction through professional communication.
- Managed high-volume inbound customer calls regarding accounts and services.
- Assisted customers with inquiries and effectively resolved issues.
- Collaborated with internal departments to efficiently resolve service issues, improving customer experience.
- Maintained composure in stressful situations, diffusing tense interactions successfully.
- Provided accurate information concerning products and services to customer inquiries.
- Updated client records and documented interactions with accuracy.
Data Entry Specialist
Smile Transportation
Brooklyn
01.2021 - 01.2024
- Entered customer data into transportation management system accurately.
- Reviewed and verified incoming data for completeness and consistency, enhancing data reliability for decision-making.
- Processed billing trip data and transportation records, ensuring high accuracy to support operational integrity.
- Conducted audits to reduce discrepancies in administrative records.
- Maintained organized documentation, facilitating effective reporting and streamlined access to information.
- Assisted in training new staff on data entry procedures and tools.
- Assisted clients in scheduling transportation services and addressing inquiries.
Customer Service Representative
EZ Pass Corporation
College Point
01.2019 - 01.2020
- Managed customer complaints, resolving issues to ensure high satisfaction levels.
- Assisted customers with billing inquiries, account updates, and transaction details.
- Answered inquiries, delivering accurate information on products and services to enhance customer experience.
- Processed electronic toll transactions, ensuring accuracy in record-keeping and customer trust.
- Provided information on EZ Pass services and promotions to enhance customer knowledge.
- Maintained precise account documentation to support operational integrity.
- Ensured compliance with company protocols during all customer interactions.
- Met performance goals by delivering professional support across various customer needs.
Customer Service Representative / Data Entry Clerk
LogistiCare
Melville
01.2018 - 01.2019
- Answered customer inquiries, delivering precise information regarding products and services.
- Recorded customer interactions and service requests accurately, enhancing data reliability for service improvement.
- Processed requests efficiently, maintaining high attention to detail.
- Handled confidential client information securely to ensure privacy.
- Trained new team members on company policies and customer service protocols.
- Collaborated with healthcare providers to coordinate patient transport services.
- Coordinated transportation arrangements and scheduling needs for clients, ensuring timely access to medical appointments.
- Confirmed eligibility for transportation services, facilitating seamless access to essential medical appointments.
Bank Teller
New York Community Bank & SunTrust Bank
USA
01.2015 - 01.2018
- Processed deposits, withdrawals, and financial transactions with precision.
- Handled large sums of money securely while ensuring accuracy.
- Ensured compliance with banking procedures while maintaining accurate records.
- Performed daily reconciliations and balanced cash drawers at both banks.
- Assisted customers with banking inquiries to ensure satisfaction.
- Promoted bank services and products, enhancing customer engagement.
- Collaborated with team members to improve service delivery.
- Educated customers on banking policies to improve understanding.
Education
High School Diploma -
Pleasant Valley High School
Brodheadsville, PA05-2005
Skills
- Customer service and support
- Client relations
- Call handling efficiency
- Patient support
- Administrative scheduling
- Records management
- Effective communication
- Conflict resolution
- Multitasking
- Problem solving
- Time management
- Attention to detail
- Organizational skills
- Team collaboration
- Adaptive team player
- Follow-up skills
- Empathy skills
- Microsoft Office Suite
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$20/hr - $1100/hrTimeline
Remote Customer Service Representative
Global Contact Services
01.2024 - 01.2025
Home Health Aide
Public Partnerships Home Care LLC
09.2023 - Current
Data Entry Specialist
Smile Transportation
01.2021 - 01.2024
Customer Service Representative
EZ Pass Corporation
01.2019 - 01.2020
Customer Service Representative / Data Entry Clerk
LogistiCare
01.2018 - 01.2019
Bank Teller
New York Community Bank & SunTrust Bank
01.2015 - 01.2018
High School Diploma -
Pleasant Valley High School