Shaday Taffe
NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Good Samaritan
Suffern, NY
12.2016 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Member Service Specialist
Hamaspik Choice
Spring Valley, NY
06.2022 - 06.2024
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Activities Coordinator
Pine Valley Nursing Home
Spring Valley, New York
02.2011 - 01.2013
- Organized recreational activities to promote social interaction among participants.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Developed and implemented programs for patients to foster physical, mental, and emotional development.
- Conducted daily evaluations of program activities to ensure that objectives are met.
Office Assistant
Dr Roger Russo Chiropractic
Congers, NY
01.2006 - 02.2011
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Education
Bachelor of Arts - Health Administration
Mercy College
Dobbs Ferry, NYAssociate of Arts - Liberal Arts and Sciences
Rockland Community College
Suffern, NYSkills
- Calendar Management
- Quality Assurance
- Staff Management
- Customer Service
- Administrative Support
- Team Supervision
- Operations Management
Timeline
Member Service Specialist
Hamaspik Choice
06.2022 - 06.2024
Administrative Assistant
Good Samaritan
12.2016 - Current
Activities Coordinator
Pine Valley Nursing Home
02.2011 - 01.2013
Office Assistant
Dr Roger Russo Chiropractic
01.2006 - 02.2011
Bachelor of Arts - Health Administration
Mercy College
Associate of Arts - Liberal Arts and Sciences
Rockland Community College