Shaddia Booker
Somerset
Summary
Client-focused Account Management professional with 5+ years of experience managing client relationships, resolving complex issues, and driving retention and growth. Background in fintech, IT, and healthcare environments with proven ability to coordinate cross-functional teams, manage multiple priorities, and improve operational processes. Experienced in handling client requests, audits, and workflow execution. Currently pursuing an MBA in Healthcare Management to deepen expertise in healthcare systems, compliance, and client delivery.
Overview
10
10
years of professional experience
Work History
Inside Account Executive
SHI International Corp.
Somerset
07.2025 - 03.2026
- Managed client accounts in a fast-paced, solutions-based environment, ensuring timely response to client requests and issue resolution
- Served as a liaison between clients and internal teams to coordinate deliverables and ensure client satisfaction
- Identified opportunities for account growth and supported upsell initiatives through proactive communication
- Maintained accurate records and tracked client interactions using CRM systems (Salesforce)
- Collaborated cross-functionally to resolve client challenges and improve service delivery
Account Specialist / Financial Services Analyst
Green Dot Corporation
02.2019 - 02.2024
- Managed a portfolio of 50+ client accounts, serving as primary point of contact and ensuring high levels of client satisfaction and retention
- Resolved complex client issues by coordinating with internal teams and aligning solutions with contractual requirements
- Reduced churn and improved retention through proactive problem-solving and client engagement strategies
- Analyzed performance data and provided recommendations to improve client outcomes and operational efficiency
- Supported onboarding, reporting, and account reviews to ensure smooth client experience and compliance
Office Manager
Law Office of Angus U. Ejiofor, LLC
East Orange
04.2016 - 01.2019
- Oversaw daily operations, managing client communications, scheduling, and workflow coordination
- Implemented process improvements that increased operational efficiency by 30%
- Maintained organized documentation and ensured timely completion of tasks and deliverables
- Managed multiple priorities while maintaining high standards of accuracy and professionalism
Client Services Coordinator
Mid Jersey Endodontic Group
New Brunswick
07.2016 - 11.2018
- Coordinated scheduling, patient services, and administrative workflows in a high-volume dental practice
- Maintained strong relationships with patients and healthcare providers, ensuring effective communication and service delivery
- Managed multiple priorities while ensuring accuracy, compliance, and attention to detail
- Assisted with process improvements to enhance operational efficiency and patient experience
- Supported office operations in alignment with healthcare procedures and standards
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UTSkills
Account Management Client Retention & Growth Cross-Functional Collaboration Issue Resolution Process Improvement Workflow Management Client Communication Contract Support Reporting & Documentation Healthcare Operations Salesforce CRM Microsoft Excel & Office Suite
Timeline
Inside Account Executive
SHI International Corp.
07.2025 - 03.2026
Account Specialist / Financial Services Analyst
Green Dot Corporation
02.2019 - 02.2024
Client Services Coordinator
Mid Jersey Endodontic Group
07.2016 - 11.2018
Office Manager
Law Office of Angus U. Ejiofor, LLC
04.2016 - 01.2019
Bachelor of Science - Information Technology Management
Western Governors University