Shadell Rice
Riverdale,GA
Summary
Detail-oriented Assistant Property Manager experienced in property operations, resident relations, and leasing support. Enhanced community operations through effective coordination with residents and vendors, accurate record maintenance, and proactive lease administration. Committed to delivering exceptional customer service and optimizing property performance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Leasing Professional
IRT Living
McDonough, Georgia
03.2024 - Current
- Oversaw lease agreements and ensured compliance with company policies.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted apartment tours for potential tenants and answered questions about the property.
- Handled tenant complaints regarding maintenance issues to ensure satisfaction. from tenants regarding maintenance issues and resolved them promptly.
- Coordinated property maintenance requests with vendors and contractors effectively.
- Collected monthly assessments, rental fees, deposits and payments.
- Created and organized tenant files to maintain accurate records., maintained records of rental payments, and tracked lease agreements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Collected rent payments from tenants on a monthly basis. from tenants to pay maintenance and repair costs and other expenses.
- Initiated eviction proceedings according to state law guidelines.
Apartment Leasing Consultant
Provence Real Estate, Units
Decatur, GA
02.2023 - Current
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Welcomed clients at property locations, conducted apartment tours, and facilitated lease preparation to streamline the leasing process.
- Coordinated requests and scheduled appointments for property showings to maximize client engagement.
- Managed distribution and follow-up of tenant renewal notices to enhance retention rates.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state and federal regulations.
Apartment Leasing Consultant
East Ponce Village Apartments
Atlanta , GA
07.2022 - 01.2023
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices to enhance tenant retention.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained accurate records of tenant information and transactions, ensuring compliance with reporting requirements.
- Ensured properties complied with local, state, and federal regulations to mitigate legal risks.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Administrative Assistant
Gwinett County Services
Laweranceville, GA
10.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system, enhancing document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases for tracking, analyzing, and reporting performance and sales data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Identified strategies to enhance daily operations and improve client communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Cashier Team Lead
Ross Dress For Less
Alpharetta, GA
06.2017 - 08.2019
- Trained and mentored new cashiers to enhance skills and boost team performance through positive techniques.
- Trained team members on cash register operation and cash handling.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Covered extra shifts during busy periods to ensure consistent service levels and support team operations.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Facilitated and logged store opening, closing, and shift changes.
- Restocked merchandise in front lanes to ensure product availability.
- Monitored store areas for potential security issues and safety hazards to maintain a safe environment.
- Maintained and updated security protocols for front desk operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Communicated with customers and team members to solve problems.
- Collaborated with management to create employee improvement plans that motivated team members and fostered continuous development.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Managed staffing levels to provide optimal support for cash register operations.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA05-2004
Cerification - Business Management
Temple University
Philadelphia, PA10-2014
Skills
Lease management
- Property management
- Property compliance
- Rental agreements
- Rental payment processing
- Collection actions
- Tenant relations
- Property maintenance coordination
- Property management software
- Customer relationship management
Personal Information
Title: Senior Leasing Consultant
Senior Leasing Professional – Performance Summary
Results-driven Senior Leasing Professional with 3.5+ years of proven success in leasing and property operations. Consistently maintained an average 95.9% occupancy rate and achieved 98.9% leased occupancy, demonstrating strong leasing, resident retention, and marketing skills. Successfully reduced delinquency by approximately 90% each quarter through proactive resident communication, payment follow-up, and effective account management. Known for exceeding occupancy goals, improving property performance, building strong resident relationships, and delivering exceptional customer service while supporting overall revenue growth and operational success.
Certification
- Ga State Public Notary
Software Experience
- Yardi
- One Site
- Entrata
- Vero
Timeline
Senior Leasing Professional
IRT Living
03.2024 - Current
Apartment Leasing Consultant
Provence Real Estate, Units
02.2023 - Current
Apartment Leasing Consultant
East Ponce Village Apartments
07.2022 - 01.2023
Administrative Assistant
Gwinett County Services
10.2021 - 03.2022
Cashier Team Lead
Ross Dress For Less
06.2017 - 08.2019
High School Diploma -
Mceachern High School
Cerification - Business Management
Temple University