Shadero Frost
Rochester,NEW YORK
Summary
Hardworking Customer Service Representative with 3 years of experience working with people. Trained in project and time management with extensive knowledge of computers and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lowes
Rochester, NEW YORK
10.2019 - Current
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Direct Support Professional
IBERO American Action League
Rochester, NEW YORK
08.2019 - 11.2019
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Updated patient files with current information about vitals, behaviors and other data relevant to [Job title] treatment planning.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Ensured safety and well-being of each patient in alignment with care plan.
- Maintained clean, safe and well-organized patient environment.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance when needed.
- Worked to improve and enhance patient lives through effective and compassionate care.
Direct Support Professional
Cds Monarch Senior Living Inc.
Rochester , NEW YORK
03.2019 - 06.2020
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Ensured safety and well-being of each patient in alignment with care plan.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Education
High School Diploma -
School Without Walls
Rochester, NEW YORK08.2013
Skills
- Order fulfillment
- Data Entry
- Computer proficient
- Shipping procedures understanding
- Good listening skills
- Technical Support
- Creative problem solving
- Money handling abilities
Timeline
Customer Service Representative
Lowes
10.2019 - Current
Direct Support Professional
IBERO American Action League
08.2019 - 11.2019
Direct Support Professional
Cds Monarch Senior Living Inc.
03.2019 - 06.2020
High School Diploma -
School Without Walls
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