SHADIAMOND TREVINO
Chicago,IL
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
St. Regis Chicago
Chicago, IL
10.2022 - 02.2024
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Coordinated with internal departments to handle wide range of guest needs.
Pool Manager
St. Regis Chicago
Chicago, IL
06.2022 - 10.2022
- Checked quality of work regularly through inspections and official assessments.
- Trained in safety protocols, sanitization techniques, and standard operating procedures.
- Communicated regularly with management concerning progress updates on projects or any other matters that require attention.
Healthcare Intern
Weber Shandwick
Chicago, IL
05.2019 - 09.2019
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Assisted in routine research, investigations and special projects to support work of assigned department.
Education
Bachelor of Science - Biology
Saint Xavier University
05-2026
Skills
- Safety and Security Procedures
- Training development aptitude
- Complaint resolution
Timeline
Front Desk Agent
St. Regis Chicago
10.2022 - 02.2024
Pool Manager
St. Regis Chicago
06.2022 - 10.2022
Healthcare Intern
Weber Shandwick
05.2019 - 09.2019
Bachelor of Science - Biology
Saint Xavier University
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