Committed job seeker with a history of meeting company needs, with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges, to best enhance the organizational brand. I have a keen ability to retain information, and I am always willing to go the extra mile to ensure the performance of my job.
Overview
7
7
years of professional experience
Work History
Office Assistant
Tobacco World
Hickory, NC
01.2020 - 08.2020
Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Completed truck orders for our customers and other stores.
Handled cash/checks.
Waitress
Applebee's Neighborhood Grill & Bar
Hickory, NC
07.2013 - 01.2020
Presented menus and answered questions regarding items.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Provided accurate change for cash transactions using a cash register system.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Applied communication and problem-solving skills to resolve customer complaints, and promote long-term loyalty.
Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity.
Performed opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customers' needs.
Handled customer complaints with poise, immediately resolving issues through immediate acknowledgment and commitment to service.
Assistant
Humane Society of Catawba County
Hickory, NC
04.2018 - 05.2018
I volunteered my time to help with the animals.
Developed positive relationships with internal customers through effective communication techniques.
Assisted with set up for social events/clinics.
Maintained front desk to provide positive first impression.
Greeted visitors and potential adopters in a professional manner.
Handled confidential information with discretion and integrity.
Assistant Store Manager
Dollar General
Big Lake, TX
09.2015 - 10.2016
Served as the floating manager on duty, MOD, to cover the shift change.
Answered questions about store policies and concerns to support positive customer experiences.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervised cash handling processes to ensure accuracy of transactions.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assessed job applications and made hiring recommendations to bring on top candidates for key vacancies.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Area Sales Supervisor at Al Rashideen Trading & Distribution of Tobacco Products (Marlboro & IQOS- Heated Tobacco)Area Sales Supervisor at Al Rashideen Trading & Distribution of Tobacco Products (Marlboro & IQOS- Heated Tobacco)