Shadow Brown
Newton,NC
Summary
Committed job seeker with a history of meeting company needs, with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges, to best enhance the organizational brand. I have a keen ability to retain information, and I am always willing to go the extra mile to ensure the performance of my job.
Overview
7
7
years of professional experience
Work History
Office Assistant
Tobacco World
Hickory, NC
01.2020 - 08.2020
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Completed truck orders for our customers and other stores.
- Handled cash/checks.
Waitress
Applebee's Neighborhood Grill & Bar
Hickory, NC
07.2013 - 01.2020
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided accurate change for cash transactions using a cash register system.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Applied communication and problem-solving skills to resolve customer complaints, and promote long-term loyalty.
- Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity.
- Performed opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customers' needs.
- Handled customer complaints with poise, immediately resolving issues through immediate acknowledgment and commitment to service.
Assistant
Humane Society of Catawba County
Hickory, NC
04.2018 - 05.2018
- I volunteered my time to help with the animals.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted with set up for social events/clinics.
- Maintained front desk to provide positive first impression.
- Greeted visitors and potential adopters in a professional manner.
- Handled confidential information with discretion and integrity.
Assistant Store Manager
Dollar General
Big Lake, TX
09.2015 - 10.2016
- Served as the floating manager on duty, MOD, to cover the shift change.
- Answered questions about store policies and concerns to support positive customer experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised cash handling processes to ensure accuracy of transactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assessed job applications and made hiring recommendations to bring on top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Education
High School Diploma -
South Caldwell High School
Hudson, NC06-2010
Skills
- Cash handling
- Office administration
- Customer service
- Data entry
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Problem solving
- Relationship building
- Dedicated team player
- Bookkeeping
- Payment processing
- Vendor relationship management
- Team bonding
- Positive attitude
- Communication skills
- Front office management
- Appointment scheduling
- Scheduling meetings
- Verbal and written communication
- Event coordination
- Microsoft Office
- Record keeping
Timeline
Office Assistant
Tobacco World
01.2020 - 08.2020
Assistant
Humane Society of Catawba County
04.2018 - 05.2018
Assistant Store Manager
Dollar General
09.2015 - 10.2016
Waitress
Applebee's Neighborhood Grill & Bar
07.2013 - 01.2020
High School Diploma -
South Caldwell High School
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