Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shadrean Long

Jackson,MS

Summary

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Petsmart
10.2023 - 06.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Set up new sales displays each week with fresh merchandise.

Team Leader

Pearl River Resort Hotel and Casino
09.2019 - 07.2023
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Supervisor

Payless Shoes Source
02.2016 - 06.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.


Education

Phlebotomy

MS School Of Health
Pearl, MS
02-2023

High School Diploma -

Provine High School
Jackson, MS
05-2018

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Motivational skills
  • Empathy and patience
  • Cleaning and sanitizing

Languages

English
Full Professional

Timeline

Cashier Team Lead

Petsmart
10.2023 - 06.2024

Team Leader

Pearl River Resort Hotel and Casino
09.2019 - 07.2023

Supervisor

Payless Shoes Source
02.2016 - 06.2019

Phlebotomy

MS School Of Health

High School Diploma -

Provine High School

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Shadrean Long