Shadreka Davis
Orlando ,FL
Summary
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
Tallahassee International Airport
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Hairstylist
Salon Dulay Aveda
Orlando, FL
07.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Maintained clean and organized work station, complying with health and safety standards.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Assisted colorists and stylist
- Bellami Hair extension certified
- Brazilian blowout certified
Customer Service Representative
Datalot
Orlando, FL
09.2021 - 06.2022
- Inbound Calls
- Customer service call center agent
- Customer service skills in the healthcare field
- Software skills
- Outbound calls
- Providing healthcare providers customer service
- Learning medical terminology HIPAA and Medicare rules
Customer Service Representative
GMS Connect
Orlando, FL
08.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Lead
Earthfare
Tallahassee, FL
09.2013 - 02.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Shift Manager
McDonald's
Tallahassee, FL
06.2009 - 03.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Supervised ongoing daily production phases.
Cashier
Wendy's
Tallahassee, FL
05.2005 - 08.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant
AFSCME Council 31, American Federation of State, County and Municipal Employees
Tallahassee, FL
05.2004 - 08.2004
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Cosmetology -
North Florida Cosmetology
Tallahassee, FL08.2018
High School Diploma -
Lincoln High School
Tallahassee, FL05.2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Guest inquiries
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Basic math
- Honest and dependable
- Problem-solving
Certification
- Cosmetology License -Florida Board of Cosmetology.
- Bellami Professional Master Certified
Timeline
Hairstylist
Salon Dulay Aveda
07.2022 - Current
Customer Service Representative
Datalot
09.2021 - 06.2022
Customer Service Representative
GMS Connect
08.2021 - 09.2021
Customer Service Lead
Earthfare
09.2013 - 02.2021
Shift Manager
McDonald's
06.2009 - 03.2013
Cashier
Wendy's
05.2005 - 08.2006
Assistant
AFSCME Council 31, American Federation of State, County and Municipal Employees
05.2004 - 08.2004
Cashier
Tallahassee International Airport
Cosmetology -
North Florida Cosmetology
High School Diploma -
Lincoln High School