Shadyna Mcgowan
Tyler,TX
Overview
5
5
years of professional experience
Work History
Appointment Scheduler
BDR Solutions
Remote
11.2023 - Current
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Medical Assistant I
UT Health
Tyler
11.2019 - 11.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Certificate - Nursing
Tyler Junior Colllge
Tyler, TXSkills
- Schedule Coordination
- Accuracy and Precision
- Insurance Verification
- Call Screening
- Chart updating
- Follow-up skills
- Meeting deadlines
Timeline
Appointment Scheduler
BDR Solutions
11.2023 - Current
Medical Assistant I
UT Health
11.2019 - 11.2023
Certificate - Nursing
Tyler Junior Colllge