Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shae Dreis

Chicago,IL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

R&A Sourdough
Chicago, IL
10.2022 - Current
  • Lead regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for operational efficiency.
  • Reported incidents that require escalation to higher levels or other managers to assure consistency communications.
  • Consistently nurtured and demonstrated positive customer relations, including effective complaint resolution.
  • Managed internal communications between teams and external contacts such as vendors or other locations.
  • Provided leadership support during times of change or needs regarding continuous improvement and deliverables.
  • Maintained and managed files ensuring up to date information across platforms for consistent operations.

Server

Parson's Chicken & Fish
Chicago, IL
05.2022 - Current
  • Assisted coworkers during rush hours by picking up additional tasks like bussing, hosting and running food
  • Provided exemplary customer experience through friendly demeanor and efficient service, resulting in higher sales
  • Effectively multitasked during busy hours to ensure that all customers got what they needed in a timely fashion.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Server and Bartender

The Bongo Room
Chicago, IL
03.2022 - 06.2022
  • Quickly adapted to changes in the menu and effectively sold specials with enticing food descriptions
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other staff members to ensure efficient operations within the restaurant environment.
  • Addressed complaints to kitchen staff and served replacement items as needed. Managed bar area, menu, regulation compliance, and customer relations.

Stock Sales Associate

Hot Topic
Long Beach, CA
11.2020 - 01.2022
  • Promoted to Stock Sales Associate by demonstrating ability to organize, censor and stock new inventory at impeccable pace.
  • Utilized vast knowledge of inventory and customers' interests to help customers promptly find what they were looking for.
  • Attended weekly team meetings to review performance goals and objectives.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.

Education

Bachelor Of Fine Arts -

School Of The Art Institute of Chicago (SAIC)
Chicago, IL
05.2016

Skills

  • Staff Management
  • Quality Assurance
  • Verbal Communication
  • Team Leadership
  • Efficient in high demand environments
  • Workflow Management
  • Complaint Resolution
  • Regulatory Compliance
  • Customer-focused

Certification

  • Food Handlers Certificate 2022
  • ServSafe Manager 2024

Timeline

Manager

R&A Sourdough
10.2022 - Current

Server

Parson's Chicken & Fish
05.2022 - Current

Server and Bartender

The Bongo Room
03.2022 - 06.2022

Stock Sales Associate

Hot Topic
11.2020 - 01.2022

Bachelor Of Fine Arts -

School Of The Art Institute of Chicago (SAIC)

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Shae Dreis