Shae Mendoza
Lompoc,CA
Summary
Dedicated Customer Service Representative with a strong background in client relations. Skilled in fostering partnerships and enhancing customer satisfaction. Proven ability to contribute to company success through effective communication and relationship-building.
Overview
5
5
years of professional experience
Work History
Supervisor
Home Depot
Goleta, California
08.2024 - Current
- Supervised daily operations in a fast-paced retail environment.
- Trained and developed new associates on safety and customer service protocols to ensure compliance and enhance customer experience.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Coordinated inventory management and restocked merchandise displays to optimize product availability and presentation.
- Executed merchandise changes on the sales floor to enhance product visibility.
- Addressed and resolved a wide range of issues to maintain operational flow and customer satisfaction.
- Excellent communication skills amongst team and customers.
- Possessing greater expertise in technology and the operational aspects of a business.
UPS Driver Helper
UPS
Santa Maria, California
06.2023 - 02.2024
- Assisted drivers with package delivery and loading procedures.
- Sorted packages by destination for efficient route planning.
- Maintained accurate records of delivered and undelivered packages.
- Ensured safety protocols were followed in the workplace.
- Engaged in physically demanding tasks throughout the workday.
Sales Associate
Avila Valley Barn
San Luis Obispo, California
11.2021 - 05.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained a clean and organized sales floor to enhance customer experience.
- Scheduled employee breaks to ensure uninterrupted service.
- Addressed issues promptly to maintain a positive customer experience.
- Resolved customer issues promptly to enhance satisfaction.
- Ensure that employees take their breaks accordingly.
- Collected meal orders from guests efficiently to enhance service speed.
Education
Pioneer Valley
Santa Maria, CaliforniaSkills
- Inventory management
- Staff training
- Scheduling staff
- Team building
- Operational efficiency
- Safety protocols
- Customer service
- Task delegation
- Employee development
- Time management
- Problem solving
- Effective communication
- Verbal and written communication
References
References available upon request.
Timeline
Supervisor
Home Depot
08.2024 - Current
UPS Driver Helper
UPS
06.2023 - 02.2024
Sales Associate
Avila Valley Barn
11.2021 - 05.2023
Pioneer Valley