Shae'lah Raymond
Lauderdale Lakes,FL
Summary
Veteran Unit Supply Specialist bringing 3.5 years' experience with the United States Army. Excellent multitasker and problem-solver with a superior work ethic and strong communication skills. Knowledgeable about clerical, housekeeping, customer service and inspection standards. Diligent supply management professional with expertise in logistics, supply chain practices and receiving procedures. Effective at securing and controlling weaponry and ammunition.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Allorica
Atlanta, GA
08.2022 - 05.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Flight Attendant
Republic Airways
Columbus, OH
08.2022 - 01.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
92Y Unit Supply Specialist
U.S ARMY
Camp Humphreys, Republic Of Korea, South
10.2019 - 03.2022
- Supervises or performs duties involving request, receipt, storage, issue, accountability, and preservation of expendable supplies and equipment.
- Prepares and maintains organizational supply records and forms; receives and inspects inventories for future deliveries; maintains accounting system associated with supply management; secures and controls supplies; uses computer applications in work assignments; practices general clerical procedures.
- Assisted in logistical training, issued property and shipped and received assets.
- Analyzed and applied benchmarking, cost and value chain analysis and supply chain analysis.
92A Automated Logistical Specialist
US ARMY
Camp Humphreys, Republic Of Korea, South
10.2019 - 03.2022
- Supervises or performs stock record and warehouse functions, including stock receipt, storage, distribution, and issue; maintains equipment records and parts.
- Establishes and maintains stock records and other records; establishes and maintains automated and manual accounting records, posts receipts and turn-ins; reviews and verifies quantities received against shipping documents; prepares and maintains records on equipment usage, operation, maintenance, modification, and calibration; processes inventories, surveys, and warehousing documents; prepares, annotates, and distributes shipping documents; performs accounting and sales functions in self-service supply.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Monitored progress of tasks to provide feedback for improvement.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL05.2019
Skills
- Material Handling
- Supply Maintenance
- Stockroom
- Inventory Clerk
- Shipping and Receiving Clerk
- Warehouse and Storage Yard
- 40-Ton Crane
- Kalmar Container Handler
- 10K All Terrain Lifter Army System (ATLAS)
- 6K Forklifts, 4K Forklifts
- M1120 HEMTT Load Handling System Truck
- M915 Tractor Trailer Truck
Certification
- Automated Logistical Specialist (AIT)
- Standard Army Maintenance System Enhanced (Clerk)
- Global Combat Support System Army (GCSS-ARMY)
- 88H Cargo Specialist (AIT)
Work History
Fort Irwin, CA,Fort Campbell, KY
Timeline
Flight Attendant
Republic Airways
08.2022 - 01.2023
Call Center Representative
Allorica
08.2022 - 05.2025
92Y Unit Supply Specialist
U.S ARMY
10.2019 - 03.2022
92A Automated Logistical Specialist
US ARMY
10.2019 - 03.2022
High School Diploma -
Coconut Creek High School