Shaelyn Hamilton
Casselberry,FL
Summary
Dynamic Service Specialist and Trainer at Chick-fil-A with a proven track record in client retention and problem resolution. Expert in training staff and enhancing customer satisfaction through effective communication and critical thinking. Achieved high performance metrics while fostering a collaborative team environment and ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Service Specialist and Trainer
Chick-fil-A
Winter Springs, FL
09.2021 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Supported team members in daily operations, ensuring smooth workflow and high-quality service delivery.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Adapted quickly to changing priorities during peak hours, ensuring timely service fulfillment.
- Engaged with customers to foster a welcoming environment, enhancing overall satisfaction levels.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
Education
Psychology
Seminole State College of Florida
Sanford, Florida, FLHigh School Diploma -
Lake Howell High School
Winter Park, FL2023
Skills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Customer relationship management (CRM)
- Store maintenance
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Staff education and training
Timeline
Service Specialist and Trainer
Chick-fil-A
09.2021 - Current
Psychology
Seminole State College of Florida
High School Diploma -
Lake Howell High School