Shaelyn Mchugh
Cheddars Stratch Kitchen
Clarksville,TN
8
years of professional experience
Customer-focused professional with experience in healthcare, hospitality, and customer service. Skilled at building positive relationships, solving problems, multitasking in fast-paced environments, and providing exceptional care to patients and guests. Certified Nursing Assistant (CNA) with hands-on experience assisting patients with daily living activities, monitoring health, and collaborating with healthcare teams. Known for professionalism, reliability, and excellent communication skills.
Work History
Server
4 Years 4 Months- Deliver exceptional customer service in a fast-paced, high-volume restaurant.
- Build strong relationships with guests, resulting in repeat business.
- Accurately process orders and payments using POS systems.
- Recommend menu items while accommodating dietary restrictions and food allergies.
- Resolve customer concerns professionally to ensure guests satisfaction.
- Verify identification and comply with responsible alcohol service regulations.
- Trained new servers on menu items and standard operating procedures.
Direct Support Professional
2 Months- Assisted individuals with disabilities in maintaining independence and daily routines.
- administered medications according to physicians instructions.
- Monitored health conditions and documented changes for healthcare staff.
- Assisted with hygiene, mobility, meal preparation, and household responsibilities.
- Maintained a safe, clean, and supportive living environment.
- Implemented behavior support plans to promote positive behaviors and reduce challenging incidents.
Server/Bartender
1 Year 1 Month- Provided excellent food and beverage service while managing multiple tables.
- Prepared alcoholic beverages while following state alcohol regulations.
- Maintained bar inventory and ensured cleanliness of dining and bar areas.
- Assisted guests with menu recommendations and resolve service concerns.
- Trained new staff on menu offerings and operational procedures, fostering team collaboration.
Receptionist
10 Months- Managed incoming calls, appointments, emails, and customer records.
- Managed front desk operations, ensuring efficient client service and communication.
- Resolved customer concerns while maintaining as positive office environment.
- Ordered office supplies and maintained inventory.
Certified Nursing Assistant
11 Months- Assisted patients with activities of daily living while promoting dignity and comfort.
- Measured and documented vital signs and patient observations.
- Assisted with feeding, hygiene, wound care, and infection prevention.
- Worked closely with nurses to provide quality patient care.
Education
No Degree - Business Administration
High School Diploma
Skills
Strong Work Ethic
Exceptional Customer Service
Cash Handling
Patient Care
Team Collaboration
Communication
Time Management
Food & Beverage Service
Organization
Conflict Resolution
Timeline
Server
Cheddars Stratch Kitchen
04.2022 - CurrentRead More
Direct Support Professional
Sunrise Community of Tennessee
01.2022 - 03.2022Read More
Server/Bartender
Cheddars Stratch Kitchen
07.2020 - 08.2021Read More
Receptionist
Hamilton Sales and Services
07.2019 - 05.2020Read More
Certified Nursing Assistant
York General Hearthstone
01.2019 - 12.2019Read More
Central Community College
No Degree from Business Administration
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Aurora High School
High School Diploma
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