Shafquat Hussain
Algonquin,IL
Summary
Dynamic Passenger Service Agent with United Ground Express, skilled in enhancing travel experiences through exceptional customer service and efficient baggage handling. Known for strong organizational abilities and being talkative, I effectively facilitated passenger flow at security checkpoints, ensuring compliance, minimizing wait times, and making sure it’s an overall smooth process for the passenger.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
United Ground Express
Chicago
12.2019 - Current
Assisted passengers with check-in and baggage handling to ensure smooth travel experience. Dropped off passengers at designated gates efficiently to minimize wait times. Worked at security checkpoint, facilitating passenger flow and compliance with regulations.
Education
Bachelors in Business Communications -
Khatoon E Pakistan College
Karachi, PakistanSkills
- Passenger assistance and baggage handling
- Customer service management
- Organizational skills
- Interpersonal communication
- Supportive and friendly demeanor
Languages
Urdu
Native or Bilingual
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Passenger Service Agent
United Ground Express
12.2019 - Current
Bachelors in Business Communications -
Khatoon E Pakistan College