Shaginia Thompson
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Virgin Atlantic Airways
Orlando, FL
02.2025 - Current
- Delivered exceptional customer service to passengers, assisting with check-in, ticketing, and travel documentation in a fast-paced airport environment.
- Coordinated boarding procedures, enhancing passenger flow and ensuring compliance with airline safety and security policies.
- Resolved passenger concerns, maintaining high customer satisfaction and facilitating smooth travel experiences.
- Assisted with baggage handling and special accommodations, promptly addressing all passenger needs.
Customer Service Sales Representative
Coach Outlet
Orlando, FL
07.2022 - 12.2024
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Guided customers in product selection with tailored recommendations to meet needs.
- Executed sales transactions with point-of-sale systems to ensure accuracy and speed.
Attractions Attendant
Gaylord Palms Resort and Convention Center
Kissimmee, FL
11.2021 - 09.2024
- Guided guests in attraction information and park navigation, improving visitor experience and satisfaction.
- Assisted guests with attraction information and park navigation, ensuring a seamless and enjoyable visit.
- Fostered a welcoming and engaging environment for guests and families, contributing to overall guest satisfaction.
- Assisted in daily operations of attractions to ensure smooth functioning. while following safety procedures and company policies.
Education
Associate's Degree - General Studies
Valencia College
Poinciana, FLDiploma -
Poinciana High School
Kissimmee, FLSkills
- Passenger Check-In
- Baggage Management
- Safety Compliance
- Customer service
- Guest Relations
- Conflict Resolution
- Time Management
- Detail orientation
- Team Collaboration
- Communication
- Problem Solving
- Adaptability
Timeline
Passenger Service Agent
Virgin Atlantic Airways
02.2025 - Current
Customer Service Sales Representative
Coach Outlet
07.2022 - 12.2024
Attractions Attendant
Gaylord Palms Resort and Convention Center
11.2021 - 09.2024
Associate's Degree - General Studies
Valencia College
Diploma -
Poinciana High School