Shah Abida
Newark,NJ
Summary
Proven sales associate with a track record of enhancing customer satisfaction and boosting sales through exceptional service and product guidance. At Cosmic Design and Craft, leveraged problem-solving and excellent communication skills to resolve inquiries, leading to a significant increase in promotional item sales. Known for reliability and superb time management, consistently meeting business needs.
Overview
9
9
years of professional experience
Work History
Sales Associate
Cosmic Design and Craft
3 Brewster Rd, Newark, NJ 07114
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Restocked and organized merchandise in front lanes.
Cashier
OTG Management
3 Brewster Rd, Newark, NJ 07114
11.2022 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier
Dunkin' Donuts Franchising
501 Irvington Ave
03.2016 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - Computer Science
Essex County College
Newark, NJSkills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Financial records analysis
- Product guidance
- Excellent communication skills
- Positive and professional
- Hospitality and accommodation
- Organization
- Superb time management
Languages
Bengali, English,Hindi,Urdu
Full Professional
Timeline
Sales Associate
Cosmic Design and Craft
11.2024 - Current
Cashier
OTG Management
11.2022 - 11.2024
Cashier
Dunkin' Donuts Franchising
03.2016 - 11.2022
High School Diploma - Computer Science
Essex County College