Sha'hara Blakley
Charlotte,NC
Summary
Seeking to leverage 16+ years of experience in healthcare and customer service roles as a Customer Service Representative and Healthcare Provider. Demonstrated proficiency in documentation, sterilization procedures, and appointment scheduling, complemented by a strong track record in enhancing patient satisfaction and streamlining data management processes. Aims to utilize analytical skills and attention to detail to drive results and contribute to the success of prospective employers.
Overview
17
17
years of professional experience
Work History
Eligibility Specialist
Mecklenburg County
Charlotte, North Carolina
01.2022 - 11.2024
- Gathered crucial client information through comprehensive interviews, showcasing persuasive communication skills
- Inputted data into systems with accuracy and timeliness, demonstrating analytical and detail-focused approach
- Verified client information through online and phone interactions, reflecting supportive and collaborative nature
- Problem-solved to ensure client information accuracy, demonstrating innovative thinking
- Positively impacted client service efficiency through meticulous data management, demonstrating results-oriented approach.
Sterile Processing Technician
ECU North Hospital
Roanoke Rapids, North Carolina
05.2012 - 01.2022
- Oversaw the decontamination and sterilization of medical instruments in adherence to safety regulations
- Revamped sterilization procedures by proficiently organizing trays, enhancing operational efficiency
- Kept detailed records of test outcomes and process history for various sterilization chambers, ensuring quality control
- Solved potential sterilization issues by maintaining rigorous attention to detail and adherence to safety protocols
- Contributed to the hospital's quality assurance by ensuring high-level sterilization, reducing the risk of infection.
Patient Representative
Lexington Medical Center
Columbia, SC
02.2010 - 05.2012
- Oversaw the management of patient data, adhering to HIPAA regulations
- Achieved over 90% patient satisfaction by providing exceptional customer service
- Handled patient communication effectively, ensuring timely appointments and billing processes
- Resolved patient queries and concerns with empathy and resourcefulness
- Contributed to efficient hospital operations by streamlining discharge processes.
Customer Service Representative
Allied Global
Columbia, SC
01.2008 - 02.2010
- Managed blood donor recruitment, improving donor relationships
- Utilized multiple computer systems for efficient blood drive targeting
- Maintained high production standards, ensuring consistent call volumes
- Updated donor records with meticulous attention to detail
- Boosted blood donation rates, positively impacting community health.
Education
Diploma -
Kennedy Charter High School
08.2008
Skills
- Customer Service
- Healthcare Provider
- Telephone Communication
- Data Analysis
- Appointment Scheduling
- Insurance Verification
- Medical Instrument Cleaning
- Sterilization Procedures
- Documentation
- Data Entry
Timeline
Eligibility Specialist
Mecklenburg County
01.2022 - 11.2024
Sterile Processing Technician
ECU North Hospital
05.2012 - 01.2022
Patient Representative
Lexington Medical Center
02.2010 - 05.2012
Customer Service Representative
Allied Global
01.2008 - 02.2010
Diploma -
Kennedy Charter High School