Shahed Imam
Software QA engineer
Buffalo,NY
Summary
Over 12 years of IT experience with a strong background in Software Quality Assurance Testing for various domains including banking, insurance, and retail. Expertise in both functional and non-functional testing, with extensive experience throughout the Software Development Life Cycle (SDLC). Well-versed in relational databases such as Oracle 10g, SQL Server 2008 and 2008 R2, and MySQL. Proficient in automation testing using tools like HP QuickTest Professional (QTP) and Load Runner. Deep understanding of testing Java-based applications in banking, insurance, and e-commerce domains, with expertise in integration, system GUI, usability, data validation, regression, cross-browser compatibility, and user acceptance testing. Highly skilled in creating auditable software documentation using Atlassian Confluence and extensive knowledge of testing web-based, mobile, and power builder applications in Agile/Scrum environments. Excellent analytical and problem-solving skills. Motivated team player with strong interpersonal skills. Accustomed to working with both onshore and offshore development and QA teams.
Overview
14
14
years of professional experience
Work History
Retail Software QA Engineer
Kodak Moments
Rochester, NY
05.2023 - Current
- Creating Postman Script for Api calls for iOS & Android app
- Setting up the Environment for Postman App
- Running Automated test script for collections thru postman app
- Using Kodak Internal Retail base software to track the retail order, also download the order to track the Customer complain
- Using Kodak internal backlog tool to get the log for server error
- Running Container base test from Docker by Using Rancher desktop
- Help developer to run Unit test
- Creating a pod on Kubernetes Cluster & then Run the test inside the pod for our Retail base app
- Run the Load testing using K6 Software
- Use Proxyman to inspect & Debug the Network call
- Cloning any project from Azure & Run them Locally thru Visual studio to perform the unit test
- Creating Virtual System & Then clone a system & perform linux base desktop app thru Docker
Senior Software QA Engineer
Kodak Moments
Rochester, NY
02.2019 - 05.2023
- Company Overview: Kodak Moments is a Divisions of Kodak alaris, was mainly focused Consumer Photo Products & Services
- They offered Retail Photo Printing Kiosks & dry Lab Systems
- Also used provide Photo Printing Services & Mobile app
- Later on started providing Photo solution white label app for different consumers
- Analyze Business Requirement Document, mock documents, and wire frames to understand the application functionality for a brand-new application designs and future enhancements
- Work closely with the onshore & Offshore development team to follow the standard software development life cycle
- Create well-detailed test outlines and test cases/procedures for iOS, Android and Website applications
- Develop test plans and test cases, as well as peer reviews with other team members
- Execute functional testing, non-functional testing, system testing, smoke testing and end-to-end testing, user acceptance testing (UAT), and performance testing on international mobile applications
- Prepare and execute both positive and negative test cases for mobile & web-based applications
- Execute manual test cases and test scripts for new applications and update test results in SharePoint/Google Drive
- Attend daily sprint meetings with all team members to follow up with daily tasks
- Attend daily stand-up meetings with the development team, UI and BA team to know the application update status
- Attend GUI meetings and company strategy meetings to get a clear idea of the company's new goal
- Executed extensive Black Box & White testing for various applications in agile Methodologies
- Test mobile application & Web Application on different server environments
- Perform cross platform testing for our different apps
Software QA Engineer
Kodak Alaris, Inc
Rochester, NY
11.2014 - 02.2019
- Company Overview: Kodak Alaris is a company born from one of the world’s most iconic brand names, KODAK
- The UK Kodak Pension Plan (KPP) took over Kodak’s Personalized Imaging and Document Imaging from Eastman Kodak Company on September 3rd, 2013
- With a mission to unlock the power of images and information for the world, the company is now working with their photographic paper production, printing kiosks and suite of consumer apps with some of the world’s largest companies to help people to capture and connect with their emotional moments
- Analyze Business Requirement Document, mock documents, and wire frames to understand the application functionality for a brand-new application designs and future enhancements
- Work closely with the development team to follow the standard software development life cycle
- Create well-detailed test outlines and test cases/procedures for iOS, Android and Website applications
- Develop test plans and test cases, as well as peer reviews with other team members
- Execute functional testing, non-functional testing, system testing, smoke testing and end-to-end testing, user acceptance testing (UAT), and performance testing on international mobile applications
- Prepare and execute both positive and negative test cases for mobile & web-based applications
- Execute manual test cases and test scripts for new applications and update test results in SharePoint/Google Drive
- Attend daily sprint meetings with all team members to follow up with daily tasks
- Attend daily stand-up meetings with the development team, UI and BA team to know the application update status
- Attend GUI meetings and company strategy meetings to get a clear idea of the company's new goal
- Work on concurrent projects with on-shore and off-shore development teams
- Well versed with white box and gray box testing in agile and waterfall methodologies
- Test mobile applications under different network and internet conditions (3G, LTE and Wi-Fi)
- Test mobile application & Web Application on different server environments
- Test web-based applications on different browsers/platforms (desktop, laptop, mobile, iOS, Android, Windows, Mac)
- Test mobile (iOS & Android) application for different countries along with localization testing
- Test payment systems within applications using Braintree, Apple Pay Android Pay, PayPal & Mercado Pago for the Ship to Home workflows
- Utilize SharePoint and Google Drive to share documents and data for mobile testing
- Track and analyze defects and record the variation between the expected and actual results
- Coordinate with the developers regarding the defects raised and re-tested them against the application
- Escalate issues to management’s attention for any major/blocking defects & re-direct developers focus to resolve in a timely manner
- Analyze, read, create and edit software documentation using SharePoint & Google Docs
- Familiar with iOS software development tools XCode and Android Studio to debug nightly versions of the applications
- Experience with XCode simulator to run Automation scripts for the iOS application
- Familiar with Perfecto, Localytics, Firebase Crashlytics also with some of Kodak's internal tools like SOA client demo tool, KDFS Order Tracker, Catalog Viewer, Store Simulator, social operating tools to SOWS
Software QA Engineer
The Hertz Corporation
Park Ridge, NJ
09.2012 - 10.2014
- Collected requirements from business users and transformed them into logical and physical database designs.
- Created and maintained clearly written technical, user, and system documentation.
- Developed a well-detailed Test Plan and Test Strategy for Web based and Mobile applications.
- Developed well-detailed test cases and peer reviewed test cases written by other testers.
- Analyzed business requirement documents, mock documents, wire frame, design documents to fully understand the application functionalities.
- Worked on concurrent projects with on-shore and off-shore QA teams in the US and India.
- Wrote well-detailed test cases in Microsoft Excel and upload test cases to HP Quality Center.
- Tested Hertz web based application and Mobile application to verify customers can book a car using the Hertz application on hertz.com
- Tested Mobile application under different network and internet speed like 3G, 4G, LTE and Wi-Fi.
- Executed manual and regression testing on Mobile applications in various mobile OS: Apple iOS and Android
- Executed regression testing on Hertz existing application using HP Quick Test Professional (QTP)
- Created automation script for regression testing to the existing applications using QTP.
- Created and maintained Test Results Metrics to track the progress of testing tasks and pass / fail rates.
- Managed On-shore & Off-shore test teams for development and product maintenance projects.
- Provided a single point of contact for all QA needs; communicated test efforts to all stakeholders
- Validated customer’s rental reservation on SQL Server and Oracle Databases by writing PL/SQL and T-SQL queries.
- Built and maintained Traceability Matrix to ensure full coverage by the test cases and test scenarios.
- Executed End-to-End testing on Hertz car rental web based application.
- Coordinated with the Business Analyst and development team to understand the architecture and functionality of the application.
- Used HP Quality Center and Atlassian JIRA as defect management tools.
- Familiar with GIT and Perforce for version control systems of software applications.
- Involved in testing Performance tuning and Query Optimization of Stored Procedures and queries.
Software QA Test Analyst
CDPHP
Albany, NY
07.2011 - 08.2012
- Company Overview: CDPHP has a unique perspective on health care coverage with a mission of offering quality health coverage at an affordable cost; CDPHP provides employers and members the ability to choose from a full spectrum of products
- Currently serves members in 24 counties throughout New York with a full family of products
- Analyzed Business Requirements Documents and the Technical Specification for test planning
- Worked with development team to establish standards, process and procedures in the software development lifecycle (SDLC)
- Executed Functional Testing, Non-functional testing, System Testing, Regression Testing and End-to-End testing, User Acceptance Testing (UAT), Volume, Load, performance testing
- Analyzed Business requirement documents (BRD) to fully understand the application to develop well detailed test plan and test cases for brand new applications and future enhancement applications
- Executed both positive and negative test cases for Functional, System, End-to-end Testing on web based application
- Prepared automated test scripts for Functional, UAT, and Regression testing using QTP
- Worked as a core member of the QA team, responsible for testing of the application and managing project documentations
- Familiar with testing tools: HP Quality Center, HP QTP
- Managed application Defects in HP Quality Center by filling Subject, description, Reproduction steps, expected results, actual results, priority, severity, environments, type & additional supported information that referenced to respective test cases and business documents
- Coordinated and followed up with developers for timely resolution of issues/bugs
- Timely Escalations to the management’s notice for any major/blocking issues
- Performed extensive testing on system functionality by performing integration, system, sanity, and end-to-end testing
- Executed extensive Black Box testing for various applications
- Well versed with White Box and Gray box testing in Agile and Waterfall methodologies
- Performed back-end testing to ensure data consistency on front-end by writing and executing SQL queries
- Attended weekly scrum update meetings with QA Manager to discuss Projects Status
- Expert in finding bugs/defects and reporting them with detailed information and working with Developers to fix defects
- Created auditable software documentations using Atlassian Confluence
- Wrote T-SQL, PL/SQL select, update, joins to create test data for junior QA team members
- Communicated with the Development Team, Business Team, and Release team for Urgent Defects to be released to production
- Mentored and trained newly hired QA team members
Education
Bachelor of Science - Computer Science & Engineering
Stamford University
Dhaka, Bangladesh05-2007
Associate of Applied Science - Electronics & Communication
Seneca College
Toronto,On04-2010
Skills
- Testing Tools: Quality Center, HP QTP, Atlassian JIRA, Xcode, Android Studio, Localytics, Crashlytics, Pivotal Tracker, Postman, K6, Rancher Desktop, Docker, Command line, PowerShell, Terminal
- Languages: T-SQL, PL-SQL, Java, PHP, NET, HTML, XML, VBScript, Swift, Python
- Operating Systems: Windows (XP, 7, 8, 10, Server 2008), Linux, UNIX, Mac OS, Android, iOS
- Software: Microsoft Office, Microsoft Outlook, Chrome, Internet Explorer, Firefox, Safari, Slack, Apple Configurator, Microsoft SharePoint, TOAD, TestFlight, Firebase App Tester, Figma, PostmanK6 & K6 Operator, Kubernetes
- Performance load testing
- Quality assurance oversight
- User acceptance testing expertise
Timeline
Retail Software QA Engineer
Kodak Moments
05.2023 - Current
Senior Software QA Engineer
Kodak Moments
02.2019 - 05.2023
Software QA Engineer
Kodak Alaris, Inc
11.2014 - 02.2019
Software QA Engineer
The Hertz Corporation
09.2012 - 10.2014
Software QA Test Analyst
CDPHP
07.2011 - 08.2012
Bachelor of Science - Computer Science & Engineering
Stamford University
Associate of Applied Science - Electronics & Communication
Seneca College
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