Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shahid Sultan

Shahid Sultan

Hampstead

Summary

Dynamic professional with a strong background in customer service and sales, notably at Kandahar Kabab. Proven ability to enhance guest satisfaction and boost sales revenue through effective relationship-building and conflict resolution. Skilled in cash handling and committed to maintaining high standards of integrity and reliability in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Cashier

Kandahar Kabab
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assistant Chef

Kandahar Kabab
04.2024 - 12.2024
  • Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
  • Assisted head chef in cooking dishes according to ingredients.
  • Chopped ingredients and garnishes.
  • Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
  • Checked food inventory and ordered ingredients.
  • Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.

Sales Executive

Nawab Contracting
10.2019 - 01.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
  • Negotiated favorable terms with suppliers to improve product margins and competitiveness.

Assistant Export-Import Manager

Urfi Agency
12.2013 - 09.2019
  • Participated in industry conferences and networking events to stay informed about the latest trends in international trade, applying insights gained to benefit the company''s export-import strategies.
  • Enhanced customer satisfaction with timely delivery of products through effective coordination with transportation providers.
  • Conducted regular performance evaluations of team members, identifying strengths and areas for improvement while recognizing achievements and providing constructive feedback.
  • Collaborated with production department to ensure timely manufacturing of goods to meet export deadlines.
  • Managed financial aspects of export-import operations, including invoicing customers, tracking payments, and processing claims for damaged or lost shipments.
  • Streamlined export-import processes by implementing efficient documentation and tracking systems.
  • Expanded market reach by researching new international trade opportunities and establishing relationships with global partners.
  • Developed strong relationships with suppliers, negotiating favorable terms to secure high-quality products at competitive prices.

Education

Bachelor - Economics

University of Gujrat
Gujrat
12.2010

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Conflict resolution

Timeline

Cashier

Kandahar Kabab
01.2025 - Current

Assistant Chef

Kandahar Kabab
04.2024 - 12.2024

Sales Executive

Nawab Contracting
10.2019 - 01.2024

Assistant Export-Import Manager

Urfi Agency
12.2013 - 09.2019

Bachelor - Economics

University of Gujrat
Shahid Sultan