Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shahin Khalifa

Cambridge,MA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Cashier

Dunkin' Donuts
10.2022 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

General Assembler

Thermo Fisher Scientific Inc.
10.2020 - 08.2022
  • Maintained a clean and organized workspace, contributing to efficient workflow and minimizing potential hazards.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Completed tasks on time to meet quality and safety standards.
  • Inspected completed products to encourage quality and adherence to company standards.

Catering Attendant/ Waiter/Waitress

Ambassador Indian Restaurant
03.2015 - 08.2020
  • Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
  • Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
  • Enhanced event experiences by providing exceptional food and beverage service to clients.
  • Set up attractive buffet displays, adhering to company guidelines and quality standards.

Education

GED -

Cambridge Rindge@ Latin School
Cambridge
06.2014

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Assembly and production

Manufacturing

Strong Communication Skills

Safe Food Handling

Food Preparation

Food and Safety Standards

Food Storage

Timeline

Cashier

Dunkin' Donuts
10.2022 - 05.2024

General Assembler

Thermo Fisher Scientific Inc.
10.2020 - 08.2022

Catering Attendant/ Waiter/Waitress

Ambassador Indian Restaurant
03.2015 - 08.2020

GED -

Cambridge Rindge@ Latin School

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Shahin Khalifa