Shahrzad Reyhani
West Hills,CA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Experienced education professional prepared to lead and support teaching teams. Strong focus on fostering collaboration and achieving measurable results. Skilled in curriculum development, classroom management, and staff training. Adaptable, reliable, and effective in guiding educators through changing needs and challenges.
Overview
15
15
years of professional experience
Work History
Cashier
El Pollo Loco
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Teacher Supervisor
Tehran language academy
05.2020 - 10.2024
- Collaborated with administrators, parents and other stakeholders in order to promote a successful learning environment.
- Advised teachers on best practices for integrating technology into the classroom setting.
- Served as a liaison between teachers and administrators regarding issues related to instruction and assessment.
- Provided guidance to new teachers on navigating the school's policies, procedures and expectations.
- Assisted in resolving conflicts between students or between students, teachers, parents, administrators.
- Participated in hiring panels for new staff positions at the school level or within the district as required.
- Monitored student progress and assisted students and teachers with resolving problems.
- Conferred with parents and staff to discuss educational activities and policies.
- Conducted classroom observations and provided feedback to teachers on their performance.
Cashier
Balootdesign
10.2013 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Conducted price checks for special orders or discounts as requested by customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
English Teacher
Tehran language academy
05.2012 - 10.2024
- Designed assessments to monitor student progress in English language development.
- Provided individualized instruction for struggling students.
- Encouraged active participation in group discussions about literature.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Kindergarten Teacher
Safir English language academy
05.2010 - 10.2013
- Assessed students' progress and created reports for parents, administrators, and other teachers.
- Developed positive relationships with students, families, staff members, and outside agencies.
- Provided a safe learning environment where children could explore their creativity.
Education
Master of Advanced Study - Teaching English As A Second Language
Safir English Language Academy
12-2010
High School Diploma -
Somaye High School
06-2009
Skills
- Customer Service
- Cash Handling
- Cash handling and management
- Patience and empathy
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Cash management
- Payment processing
- Refunds and exchanges
- Cash drawer balancing
- Currency counting
- Order packaging
- Drawer balancing
- Order taking
- Cash register systems
- Student motivation
- Problem-solving skills
- Student support
- Classroom management
- Lesson planning
- Team collaboration
Timeline
Cashier
El Pollo Loco
11.2024 - Current
Teacher Supervisor
Tehran language academy
05.2020 - 10.2024
Cashier
Balootdesign
10.2013 - 10.2024
English Teacher
Tehran language academy
05.2012 - 10.2024
Kindergarten Teacher
Safir English language academy
05.2010 - 10.2013
Master of Advanced Study - Teaching English As A Second Language
Safir English Language Academy
High School Diploma -
Somaye High School
Similar Profiles
Rebecca GuerreroRebecca Guerrero
Shift Leader at El Pollo LocoShift Leader at El Pollo Loco
Yharedzy DelgadoYharedzy Delgado
Crew Team Member at El Pollo LocoCrew Team Member at El Pollo Loco
Angela RodriguezAngela Rodriguez
Assistant Manager at El Pollo LocoAssistant Manager at El Pollo Loco