Hi, I’m
Shaiel Rodriguez Fontanez
Winter Haven,Florida
"God is within her, she will not fail."
Psalms 46:5
Summary
Dynamic professional with extensive coaching experience at Next Wave Sports, specializing in mentoring athletes in leadership and sportsmanship while prioritizing safety and injury prevention. Proven track record of enhancing customer satisfaction and interpersonal skills through a role as a server at Smokin Jim's House of BBQ, consistently delivering exceptional service and cultivating positive guest experiences. Passionate about fostering growth and development in athletes and customers, with a commitment to excellence in all endeavors. Recognized for building strong relationships and creating supportive environments that empower individuals to achieve their goals.
Overview
3
years of professional experience
1
Certification
Work History
Smokin Jim's House of BBQ
Server
03.2023 - 08.2025
Job overview
- Performed inventory checks on tableware and supplies, restocking as necessary.
- Achieved sales goals by promoting high-profit items and daily specials.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Processed credit card transactions, gift cards, and cash payments.
- Trained new servers in company policies, guest service standards, and best practices.
- Maintained seating charts to optimize station rotations.
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors.
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations.
- Assigned and arranged tables for large groups.
- Communicated professionally with customers, colleagues, and supervisors.
Next Wave Sports
Cheerleading Coach
07.2024 - Current
Job overview
- Optimized cheer coaching strategies and team assignments based on individual strengths and current program goals.
- Mentored athletes on sportsmanship, leadership, and personal growth both in and out of the gym.
- Protected cheerleaders from injuries through detailed coaching on form and technique.
- Improved individual cheer abilities through direct mentoring.
- Ensured safety protocols were followed during practices and performances to minimize injuries.
- Organized and maintained team facilities and equipment.
- Provided training direction, encouragement, motivation and nutritional advice to prepare athletes for games, competitive events, or tours.
- Attended seminars, workshops, and conferences to stay current with latest trends in cheerleading coaching techniques.
- Went above-and-beyond to seek out sound medical advice about cheer team routines and potential injuries.
South Lake High School
Assitant High School Cheer Coach
06.2025 - Current
Job overview
- Assisted in developing training programs to enhance team performance and skills.
- Coordinated practice schedules and logistics for competitions and events.
- Provided feedback on routines, ensuring adherence to safety standards and competitive guidelines.
- Mentored athletes in skill development, fostering teamwork and collaboration.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Monitored athlete progress and provided constructive feedback to improve skills and confidence.
- Evaluated competition performances to identify areas for improvement and adjust training regimens accordingly.
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
- Boosted team morale with effective communication and motivational tactics.
Main Event
Bowl Attendant
09.2025 - 11.2025
Job overview
- Provided exceptional customer service in high-energy entertainment environment.
- Assisted guests with inquiries, ensuring a positive experience throughout their visit.
- Maintained cleanliness and organization of facilities to enhance guest satisfaction.
- Operated arcade machines and bowling equipment, ensuring proper functionality for users.
- Resolved guest issues promptly, contributing to overall satisfaction and repeat business.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Education
Bartow Senior High SchoolBartow, FL
Diploma
05.2025
AdventHealth UniversityOrlando, FL
No Degree from Pre-requisites
StepfulOnline
from Medical Assistant
06-2026
Skills
- Customer Service
- Foreign language proficiency
- Strong work ethic
- Training Experience
- Flexible
- Eager to Learn
- Multitasking and organization
- Professional appearance
- Team motivation
- Strategic planning
Certification
ServSafe Food Protection Manager Certification
05/06/2022-05/06/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bowl Attendant
Main Event
09.2025 - 11.2025
Assitant High School Cheer Coach
South Lake High School
06.2025 - Current
Cheerleading Coach
Next Wave Sports
07.2024 - Current
Server
Smokin Jim's House of BBQ
03.2023 - 08.2025
Bartow Senior High School
Diploma
AdventHealth University
No Degree from Pre-requisites
Stepful
from Medical Assistant