SHAILA K. VRATNY
Stockbridge
Summary
Client-Focused Customer Service Specialist experienced in supporting customers and educating clients. Delivered exceptional service through empathy, strong communication, and effective problem-solving. Committed to maintaining customer satisfaction while contributing to team and company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Usa 2 Go Quick Stores
Stockbridge
03.2026 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and restocked shelves as needed.
- Educated customers about promotions and store policies effectively.
- Collaborated with team members to enhance customer service experiences.
- Trained new staff on customer service protocols and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Owner & Wellness Educator
Illuminated Lotus LLC
01.2023 - Current
- Provide client support and maintain ongoing relationships.
- Develop educational programs and communications.
- Coordinate scheduling and business operations.
Office Administrative Assistant
Medical Comfort Specialists
Fowlerville
01.2017 - 07.2018
- Managed patient scheduling and appointment confirmations for medical services.
- Assisted in maintaining organized patient records and documentation processes.
- Coordinated communication between patients and healthcare providers effectively.
- Provided exceptional service and compassionate care to enhance client satisfaction.
- Assisted clients with professionalism and confidentiality to foster trust and support.
Education
Certificate Of 200 Hour YTT - Yoga Teacher Training
Kashish Ashram
Goa, India 02.2021 - 08.2021
Some College (No Degree) - Biomedical Sciences
Central Michigan University
Mount Pleasant, MISkills
- Customer Support
- Client Success
- Product knowledge
- Upselling techniques
- Documentation
- Microsoft Office
- Conflict Resolution
- Communication skills
- Multitask management
- Stress management
- Decision-making
- Staff training
- Communication
- Staff training
- Stock coordination
- Multitask management
Websites
Timeline
Customer Service Representative
Usa 2 Go Quick Stores
03.2026 - Current
Owner & Wellness Educator
Illuminated Lotus LLC
01.2023 - Current
Certificate Of 200 Hour YTT - Yoga Teacher Training
Kashish Ashram
02.2021 - 08.2021
Office Administrative Assistant
Medical Comfort Specialists
01.2017 - 07.2018
Some College (No Degree) - Biomedical Sciences
Central Michigan University