Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Server

Shailynn Young

Providence,RI

Summary

Enthusiastic nursing student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in positions offered to me.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Asia Grille
08.2020 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Secretary

Carmax
01.2019 - 04.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Completed accurate daily report documents, memos and invoices.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Sales Associate Manager

Nautica Retail
06.2017 - 09.2018
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.

Assistant Teacher

Blackstone Valley Prep
05.2016 - 08.2016
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • A temporary summer job

Education

Associate of Science - Nursing

Community College of Rhode Island
Warwick, RI
05.2023

High School Diploma -

Cumberland High School
Cumberland, RI
06.2018

Skills

  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Age Verification
  • Able to Lift 30 Pounds
  • Cool Under Pressure
  • Customer Service and Rapport
  • Invoice and Payment Tracking
  • Flexible and Adaptable

Accomplishments


  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified basic life support/CPR
  • logistics specialist

Timeline

Server

Asia Grille
08.2020 - Current

Secretary

Carmax
01.2019 - 04.2021

Sales Associate Manager

Nautica Retail
06.2017 - 09.2018

Assistant Teacher

Blackstone Valley Prep
05.2016 - 08.2016

Associate of Science - Nursing

Community College of Rhode Island

High School Diploma -

Cumberland High School

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Shailynn Young