Shain Packard
Tempe,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Cornish Pasty Scottsdale
3800 N Goldwater Blvd, Scottsdale, AZ 85251
01.2014 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
New School For The Arts
Tempe, AZSkills
- Vendor Sourcing
- Quality Management
- Efficient Multi-Tasker
- Workflow Planning
- Schedule Management
- Staff Supervision
- Customer Relations
- Staff Development
- Vendor Negotiations
- Time Management
- Effective Leader
- Relationship Building
- Staff Motivation
- Team Player
Timeline
General Manager
Cornish Pasty Scottsdale
01.2014 - Current
High School Diploma -
New School For The Arts