Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Shaina Ross

Memphis,TN

Summary

Professional bartender with extensive experience at Memphis Country Club and Hillstone Restaurant Group, recognized for exceptional customer service and strong team collaboration. Proven track record in data entry and problem-solving, leading to enhanced operational efficiency. Highly reliable and adaptable in fast-paced environments, consistently delivering outstanding service while training new staff to uphold high standards.

Overview

10
10
years of professional experience

Work History

Bartender

Memphis Country Club
Memphis, TN
08.2023 - Current
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Performed opening and closing duties including restocking supplies.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Greeted frequent visitors by name and explained new promotions.
  • Developed good working relationships with fellow employees through effective communication.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Front Desk Administrative Assistant

Memphis Country Club
Memphis, USA
07.2023 - 03.2024
  • Responded to emails and other inquiries in a timely manner.
  • Entered data into computer systems and databases
  • Updated office databases with new information and contact details
  • Maintained cleanliness of reception area and other common areas
  • Managed incoming and outgoing mail, and courier services.
  • Managed multiple phone lines and provided customer service.
  • Handled customer complaints and provided appropriate solutions.
  • Handled confidential documents and maintained security protocols.
  • Greeted visitors and clients in a professional and friendly manner.
  • Assisted with filing, photocopying, and other administrative tasks.
  • Answered incoming calls and directed them to the appropriate personnel.

Bartender

Hillstone Restaurant Group
Memphis, USA
07.2021 - 07.2023
  • Managed inventory and restocked supplies as needed
  • Proven ability to multitask and take on additional responsibilities as needed.
  • Performed opening and closing duties daily.
  • Developed a reputation for excellent customer service and a willingness to go the extra mile
  • Trained and supervised new bartenders.
  • Maintained a high level of professionalism and customer service.
  • Maintained a safe and secure environment for employees and customers.
  • Consistently maintained a positive attitude, and strong work ethic.
  • Successfully served over 200 customers daily in a fast-paced environment.

Administrative Assistant

Midsouth Solutions
Memphis, USA
01.2021 - 07.2021
  • Conducted clothing, uniform, and merchandise for over 10+ accounts across the United States
  • Ship uniforms, shoes, boots, and accessories to EMS companies, police and fire academies, schools, and other companies that reached out to us for our services.
  • Ensured information accuracy, and that all supporting documentation was provided.
  • Provided excellent customer service, including processing customer encroachment permits.
  • Prepared and updated accounts receivable, operations, and revenue reports on a weekly basis.
  • Executed software applications, including spreadsheets, word processing, and database management programs, in a proficient manner.
  • Provided administrative support to the director of operations, overseeing a team of 40 full-time employees.
  • I greeted vendors and office visitors, providing direction for appointments.
  • Responsible for completing special projects, as assigned by the office administrator.

Museum Guide

Children's Museum of Memphis
Memphis, USA
09.2018 - 01.2021
  • As a museum guide, I was cross-trained in all of the departments available.
  • Gave tours for prospective members and board members.
  • Assisted with the setup and management of special exhibitions and events.
  • Developed and delivered educational programs, arts and crafts, and activities during holiday events for visitors of all ages on topics surrounding a specific theme picked by our educational department.
  • Developed educational programs and activities for school groups, and other visitors.
  • Maintained accurate records of museum visitors and attendance.
  • Assisted with museum events and special programs.
  • Developed and presented educational programs for school-aged children.

Conference Events and Services Admin Assistant

University of Memphis Conference and Even Services
Memphis, USA
05.2015 - 10.2018
  • Perform office tasks including any errands
  • Demonstrate good office and communication skills.
  • Coordinated and facilitated meetings, conferences, and other events.
  • Answered phone calls and emails, directing inquiries to the appropriate staff.
  • Provided support to other departments as needed.
  • Performed data entry and updated databases.
  • Assisted with office operations and administrative tasks, including filing, data entry, and customer service.
  • Coordinated and provided support for special projects as needed.
  • Assisted with travel arrangements for staff and visitors.

Education

Bachelors of Fine Arts - Studio Art: Painting Concentration

The University of Memphis
Memphis, TN
08.2014

Skills

  • Data Entry
  • Microsoft Office
  • Technology Adaptability
  • Data Updating
  • Prioritization
  • Excellent Phone Etiquette
  • Time management
  • Performance improvement
  • Highly reliable
  • Administrative support
  • Email communication
  • Problem solving

Timeline

Bartender

Memphis Country Club
08.2023 - Current

Front Desk Administrative Assistant

Memphis Country Club
07.2023 - 03.2024

Bartender

Hillstone Restaurant Group
07.2021 - 07.2023

Administrative Assistant

Midsouth Solutions
01.2021 - 07.2021

Museum Guide

Children's Museum of Memphis
09.2018 - 01.2021

Conference Events and Services Admin Assistant

University of Memphis Conference and Even Services
05.2015 - 10.2018

Bachelors of Fine Arts - Studio Art: Painting Concentration

The University of Memphis

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Shaina Ross