Shaina Williams
Raleigh,NC
Summary
Experienced and motivated professional with over a decade of customer service and retail expertise. Accomplished in high-volume call center environments and adept at delivering exceptional support. Skilled in computer systems, telephone etiquette, and team collaboration. Proven history as a friendly Sales Associate in diverse retail settings. Knowledgeable Wireless Sales Associate with expertise in product dynamics and customer needs assessment. Proficient in POS systems, maintaining stock, and cross-selling. Reliable, upbeat, and dedicated to customer satisfaction, demonstrating strong organizational skills and a superior work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Debt Collector
Revco Solutions
Durham, NC
09.2022 - Current
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within Software.
- Collaborated with healthcare providers to ensure accurate billing and coding, minimizing disputes and accelerating resolution times.
- Processed online and paper appeal submissions and refund requests.
- Maximized collections success rate by actively monitoring high-risk accounts and promptly escalating them when necessary.
- Managed a large caseload of diverse accounts, ensuring timely action was taken on each file according to established procedures and guidelines.
Sales Support Specialist
Charter Spectrum
Wake Forest, NC
09.2019 - 09.2022
- Managed customer accounts, resolving inquiries and service issues
- Cultivated business relationships, addressing partner and customer needs
- Assisted customers with sales-related queries and provided information on promotions
- Developed proficiency in CRM for effective sales lead tracking
- Collaborated with the sales team, consistently meeting or exceeding quotas
- Attended sales meetings and quarterly training sessions
Customer Service/Dispatch
Jones & Frank
North Carolina
08.2014 - 09.2019
- Addressed 60 customer calls daily, resolving inquiries and complaints
- Dispatched work orders and communicated with field personnel
- Processed 40 daily invoices, billing renewed invoices to clients
- Facilitated communication between customers and field personnel
- Mediated conflicts and discrepancies between field personnel and management
Customer Service Representative
Seterus IBM
North Carolina
11.2012 - 07.2014
- Managed 300 daily customer calls, addressing inquiries and collecting payments
- Provided an elevated customer experience, earning a reputation for efficiency
- Consistently ranked in the top 10% for issue resolution
- Investigated and resolved customer inquiries and complaints empathetically
Customer Service Senior Sales Agent
Alliance Group
North Carolina
06.2006 - 11.2012
- Processed 75 daily invoices and billed renewed invoices to clients
- Executed pricing strategies, including promotions and markdowns
- Directed calls to appropriate individuals and departments
- Built long-term customer relationships, offering advice on purchases and promotions
- Demonstrated product knowledge, answered customer questions, and followed up on purchases
Education
High School Diploma -
Hickory High School
Hickory, NC05.1998
Skills
- Trusted key holder
- Exceptional communication skills
- MS Windows proficient
- POS Inventory System Operation
- Mobile Device Sales
- Proficient in cash management
- Strategic sales knowledge
- Creative problem solver
Certification
- Computer Training Certificate
- Sales Manager Certificate
Timeline
Medical Debt Collector
Revco Solutions
09.2022 - Current
Sales Support Specialist
Charter Spectrum
09.2019 - 09.2022
Customer Service/Dispatch
Jones & Frank
08.2014 - 09.2019
Customer Service Representative
Seterus IBM
11.2012 - 07.2014
Customer Service Senior Sales Agent
Alliance Group
06.2006 - 11.2012
High School Diploma -
Hickory High School