Shaine Singh
Tamarac,FL
Summary
Driven Front Desk Associate with proven expertise in hospitality services and technical support, honed at Planet Fitness. Excelled in optimizing customer support and building rapport through effective communication and multi-line phone system management. Achieved significant improvements in customer retention and service efficiency by implementing targeted operational initiatives. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Associate
Planet Fitness
07.2023 - 08.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pompano Beach Institute Of International Studies
Pompano Beach, FL06.2023
Skills
- Multi-Line Phone Systems
- Registration
- Hospitality services
- Information Protection
- Technical Support
Certification
Dreamweaver
Timeline
Front Desk Associate
Planet Fitness
07.2023 - 08.2024
High School Diploma -
Pompano Beach Institute Of International Studies