Shaira Cahilig
Summary
- Adept at enhancing customer experiences and streamlining operations, I leveraged my proficiency in Microsoft Office and exceptional customer service skills at Advanced Dermatology and Cosmetic Surgery. My collaborative approach and attention to detail resulted in increased efficiency and customer satisfaction, showcasing my ability to excel in fast-paced environments.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Advanced Dermatology and Cosmetic Surgery
Las Vegas, NV
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
Las Vegas, NV
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Increased efficiency in office by implementing digital filing system for patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Shift Manager
Einstein Bros Bagels
Las Vegas, NV
06.2018 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Dialysis Patient Care Technician
Fresenius Medical Care
Las Vegas
10.2022 - 10.2023
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Promoted a supportive environment for patients undergoing dialysis treatment through active listening and clear communication skills.
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe dialysis environment.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Instructed patients in at-home care and continued treatments.
Security Event Staff Member
Allied Universal Security
Las Vegas
12.2023 - 01.2024
- Managed emergency situations calmly, efficiently executing evacuation plans when required.
- Contributed to the reduction of incidents, diligently monitoring cameras and reporting suspicious activities.
- Implemented crowd control strategies effectively, managing large groups during high-traffic periods at events.
- Supported efficient response times by promptly reporting incidents to supervisors or law enforcement as necessary.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Assisted in the successful execution of numerous events, providing exceptional customer service to attendees.
Customer Service Associate Cashier
Albertsons Grocery
Las Vegas, NV
07.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Science - Health Studies
Carrington College
Las Vegas, NV06-2025
Certification - Medical Assisting
Carrington College
Las Vegas, NV07-2024
High School Diploma -
Arbor View High School
Las Vegas06-2016
No Degree -
Phlebotomy Training Specialists
Las Vegas12-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Hospitality services
- Word processing
- Fluent in Tagalog and English
- Microsoft office
- Multitasking and organization
Accomplishments
- Graduated from the Medical Assisting Program in Carrington College.
- Pursuing an Associate's in Science in Health Studies and hopefully to continue my education further.
- Consistently maintained a high GPA throughout my coursework.
- Successfully managed a busy household while completing my degree remotely.
- Demonstrated excellent time management and organizational skills.
- Developed strong proficiency in medical administrative tasks and software.
- Skilled in using electronic health records (EHR) systems.
- Strong communication skills, both written and verbal.
- Ability to work effectively in a remote/online learning environment.
- Developed patient interaction and customer service skills.
- Demonstrated resilience and adaptability in managing multiple responsibilities.
- Committed to personal and professional growth.
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- ServSafe Food Handler's Certification.
- Certified Medical Assistant (CMA).
- NV Driver's License.
- Non-Arm Security Card.
- Alcohol Card (Need to Renew).
Languages
English
Full Professional
Tagalog
Full Professional
Spanish
Limited Working
Timeline
Security Event Staff Member
Allied Universal Security
12.2023 - 01.2024
Front Desk Receptionist
Advanced Dermatology and Cosmetic Surgery
10.2023 - Current
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
10.2023 - Current
Dialysis Patient Care Technician
Fresenius Medical Care
10.2022 - 10.2023
Customer Service Associate Cashier
Albertsons Grocery
07.2021 - 07.2022
Shift Manager
Einstein Bros Bagels
06.2018 - 03.2024
Associate of Science - Health Studies
Carrington College
Certification - Medical Assisting
Carrington College
High School Diploma -
Arbor View High School
No Degree -
Phlebotomy Training Specialists