Shairy Makor
Margate
Summary
Dynamic professional with proven expertise in data entry and exceptional attention to detail. Excelled in fast-paced environments, adeptly handling inbound & outbound calls and administrative tasks. Demonstrated adaptability, strong interpersonal skills, and commitment to providing the highest quality of service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Title Lock
Coral Springs, FL
02.2025 - Current
- Handled up to 50-100 interactions per day through phone, email, and chat based operations in a fast-paced environment.
- Increased membership growth by effectively communicating the value of Home Title Lock services to potential customers.
- Verified sensitive account information and guided members through the features and tools available in their portal.
- Resolved escalated issues by analyzing customer feedback and implementing effective solutions.
CUSTOMER SERVICE REPRESENTATIVE
Daily Management Inc.
Weston, FL
01.2023 - 12.2024
- Managing 40-50 inbound/outbound calls per day
- Data Entry and Administrative duties such as updating owner accounts using CRM software, retrieving and sending mail letters, updating physical forms, sending spreadsheets to Title Team and cross communication with interdepartmental teams
- Collecting payments & discarding sensitive information
RECEPTIONIST
Chirocare Florida
Plantation, FL
08.2021 - 11.2022
- Face-to-face customer service greeting patients, going over consent forms with regular and accident patients
- Going over treatment/payment plans, retrieving insurance information for verification
- Scheduling coordination with patients, organizing portfolios and profiles for new patients, general upkeep of office
CLAIMS ADMIN SUPPORT (DATA ENTRY)
Florida Peninsula Insurance
Boca Raton, FL
12.2020 - 08.2021
- Processing insurance related Emails on Outlook with Insured Customers, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims
- Extracting Email contents to insert information and documentation on their website for each claim
- Fast paced environment and technologically inclined
FRONT DESK RECEPTIONIST
Keller Williams Realty
Plantation, FL
03.2019 - 09.2020
- Daily office tasks - preparing the kitchen area, rooms for meetings with agents and clientele and meetings/events for the agents, refilling copy machines & handling mail
- Assisting finance managers with filing away taxes, paperwork, answering + redirecting calls
Education
TECHNICAL DIPLOMA -
McFatter Technical College
FL01.2020
HIGH SCHOOL DIPLOMA - undefined
Western High School
FL06.2018
Skills
- Inbound/Outbound Calls
- Data Entry
- Administrative Duties
- Attention to Detail
- Internal and External Communication
- Time Management
- Multitasking
- Recordkeeping
- Adaptability
- Phone Etiquette
- Willing to Learn
- Customer service
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Home Title Lock
02.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Daily Management Inc.
01.2023 - 12.2024
RECEPTIONIST
Chirocare Florida
08.2021 - 11.2022
CLAIMS ADMIN SUPPORT (DATA ENTRY)
Florida Peninsula Insurance
12.2020 - 08.2021
FRONT DESK RECEPTIONIST
Keller Williams Realty
03.2019 - 09.2020
HIGH SCHOOL DIPLOMA - undefined
Western High School
TECHNICAL DIPLOMA -
McFatter Technical College