Shaisa Whyte
Hampton,GA
Summary
I am a solution driven professional with exceptional strong leadership experience. I have the ability to demonstrate my dedication to excellence and high level of ownership with desire to go above and beyond to exceed company expectations. I effectively provide my expertise in building productive relationships and fostering a supportive work environment. I am highly self - sufficient with aptitude to multitask in a fast-paced demanding environment with focus on organizational business goals and team development. Versed in managing daily direction and team communication.
Overview
9
9
years of professional experience
Work History
Supervisor
CEVA Logistics Inc.
Hampton, GA
09.2024 - 04.2025
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Collaborated with management team to develop new strategies for improving replenishment processes.
- Communicated regularly with warehouse staff regarding inventory needs and availability.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified opportunities for improvement within the warehouse operations process.
- Inspected returned items for damages or defects before restocking them into inventory.
- Adhered strictly to company guidelines concerning health and safety standards during work shifts.
- Updated existing records with new or revised information as needed.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Team Lead
AT&T Sales
Atlanta, GA
03.2024 - 08.2024
- Resolved escalated customer complaints or queries promptly and efficiently.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Followed up with existing customers to ensure satisfaction with products purchased.
- Provided detailed product information and answered questions.
- Presented products in a professional manner to prospective customers.
- Developed strategies for increasing sales volume within assigned territory.
- Developed relationships with clients through door-to-door sales visits.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented product sales strategies to increase customer loyalty.
Manager
Amazon Logistics
Ellenwood, GA
11.2021 - 02.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Received and dispatched calls for emergency services.
- Assigned drivers to appropriate routes based on customer needs.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 100+ drivers.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Provided data-driven solutions to support decision making.
- Worked with internal teams to understand business needs and changing strategies.
Owner
Rackz$tar Studios LLC
Covington, GA
01.2018 - 12.2023
- Edited and mixed recordings to create desired sound effects using digital audio workstations.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
- Recorded, edited and mixed instrumental and vocal tracks and minimized unwanted sounds.
- Mastered audio tracks to ensure clarity and consistency across all components of the mix.
- Troubleshot issues with sound equipment and performed minor maintenance.
- Monitored staff performance, identified areas of improvement, and provided feedback to employees.
- Maintained records of all assignment desk activities.
- Prioritized tasks based on importance and urgency.
- Developed relationships with a variety of contacts within the community.
Customer Service Representative
VXI Global Solutions LLC
Atlanta, GA
02.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Attended professional conferences related to educational leadership topics.
- Provided leadership and direction to motivate department associates.
- Participated in strategic planning sessions with top leadership.
Phlebotomist
CSL Plasma
Stone Mountain, GA
06.2018 - 04.2019
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Improved individual location efficiency through effective leadership restructure.
Planogram Team Member
Target
Tucker, GA
02.2016 - 01.2018
- Updated existing planograms according to new product releases and seasonal changes.
- Monitored inventory levels and adjusted planograms accordingly.
- Assisted in the design of planograms to optimize product placement and maximize sales.
- Worked closely with retail managers to provide insights into how best utilize available space within stores.
- Created visuals for planogram presentations to demonstrate proposed changes.
- Trained new team members on proper use of software tools related to planogram development.
- Developed strategies to increase team productivity and improve customer service levels.
- Identified opportunities for process improvements, implementing changes when required.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Supervisor
Rite-Aid Pharmacy
Atlanta, GA
10.2016 - 08.2017
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School Diploma -
Arabia Mountain High School
Lithonia, GA05-2014
Some College (No Degree) - Biology
University of West Georgia
Carrollton, GASome College (No Degree) - Music
SAE Institute
Atlanta, GASkills
- Sales and Marketing
- Detail Oriented
- Business Development
- Strategic Planning
- Analytical Skills
- Performance Evaluations
- Staff Training and Development
- Team Leadership
- Cross-Functional Teamwork
- Data Analysis
- Verbal and Written Communication
- Critical Thinking
- Inventory Management
- Payroll processing
Timeline
Supervisor
CEVA Logistics Inc.
09.2024 - 04.2025
Team Lead
AT&T Sales
03.2024 - 08.2024
Manager
Amazon Logistics
11.2021 - 02.2024
Customer Service Representative
VXI Global Solutions LLC
02.2021 - 10.2021
Phlebotomist
CSL Plasma
06.2018 - 04.2019
Owner
Rackz$tar Studios LLC
01.2018 - 12.2023
Supervisor
Rite-Aid Pharmacy
10.2016 - 08.2017
Planogram Team Member
Target
02.2016 - 01.2018
High School Diploma -
Arabia Mountain High School
Some College (No Degree) - Biology
University of West Georgia
Some College (No Degree) - Music
SAE Institute