SHAKADA FIGURES
KATY,TEXAS
Summary
Medical professional highly skilled in scheduling, training and managing busy medical practices. Talented individual with extensive years of experience in management, phlebotomy, and administration. Quality customer service and communication skills. High level of responsibility and fast-learning traits. Ability to maintain high-level of confidentiality
Overview
8
8
years of professional experience
Work History
Medical Office Manager
The Woman's Hospital Of Texas
08.2019 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Phlebotomy duties, collecting blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Front Desk Associate
The Woman's Hospital Of Texas
02.2016 - 08.2019
- Check in all visitors entering the hospital
- Calling emergency codes over intercom when needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Exhibited high energy and professionalism customer service when dealing with clients and staff.
Customer Service, Sales Associate
Footlocker
04.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Processed both cash and card purchases and returns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Medical Customer Service Associate
Xerox
09.2015 - 02.2016
- Provide services to our members such as filling prescriptions and assisting with any questions or problems member may have.
- Entered and processed patients' prescriptions into internal system.
- Entered patient demographic and insurance data into electronic medical record system.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Business Management
UNIVERSITY OF PHOENIX
6.2016
Business Management
NAVARRO COLLEGE General Studies
12.2012
Skills
- MS Office
- Office Management Software
- Hospital Coordination
- Direct Patient Care
- Senior Leadership Support
- BLS Certified
Timeline
Medical Office Manager
The Woman's Hospital Of Texas
08.2019 - Current
Front Desk Associate
The Woman's Hospital Of Texas
02.2016 - 08.2019
Medical Customer Service Associate
Xerox
09.2015 - 02.2016
Customer Service, Sales Associate
Footlocker
04.2015 - 07.2016
Business Management
UNIVERSITY OF PHOENIX
Business Management
NAVARRO COLLEGE General Studies
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