Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Elter

Moraine,OH

Summary

Seasoned healthcare professional with over 40 years of experience in administrative and medical care roles. Proven track record in enhancing patient services through effective communication and teamwork. Dedicated to achieving organizational objectives and improving healthcare delivery.

Overview

47
47
years of professional experience

Work History

Medical Office Manager

Holy Family Prenatal Care
Dayton, OH
10.2005 - 08.2025
  • Oversaw daily operations of high-traffic prenatal office, ensuring optimal patient flow and efficiency.
  • Supervised staff to guarantee task completion and maintain high-performance standards.
  • Implemented electronic health record system, streamlining workflows across departments.
  • Developed and executed patient scheduling templates in collaboration with healthcare providers.
  • Coordinated staff coverage to meet patient demands consistently throughout business hours.
  • Managed interactions with third-party billing companies, verifying payment accuracy for financial integrity.
  • Conducted regular audits of medical records to ensure compliance and documentation accuracy.
  • Trained new administrative staff on procedures, software programs, and customer service protocols.
  • Worked closely with IT personnel to ensure that all electronic systems are secure according to established guidelines.
  • Conducted internal audits to identify potential compliance issues.
  • Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.
  • Developed and implemented HIPAA compliance training programs for staff.
  • Created Board Reports, attended Senior staff, Medical Committee, Manager and IT meetings as required

Certified Medical Assistant

C.N Reddy, MD.
Dayton, Ohio
04.1998 - 09.1999
  • Scheduled patient appointments and managed daily office operations with efficiency.
  • Prepared treatment rooms by cleaning surfaces and restocking necessary supplies.
  • Assisted healthcare providers during exams, taking vital signs and updating patient records.
  • Educated patients on medications, procedures, and physicians' instructions to enhance understanding.
  • Relayed patient messages about concerns and medication refills to appropriate physicians.
  • Answered incoming calls, directing inquiries to relevant departments for swift resolution.
  • Contacted pharmacies for timely prescription submissions and refills.
  • Operated x-ray and electrocardiogram equipment to perform diagnostic tests accurately.

Certified Medical Assistant

Mory Summer, MD.
Dayton, Ohio
10.1978 - 04.1998
  • Assisted physicians with patient examinations and medical procedures.
  • Scheduled patient appointments and managed daily office operations.
  • Educated patients on treatment plans and medication instructions.
  • Administered injections and assisted with minor surgical procedures.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes and prescriptions.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.

Education

Certified Clinicial Medical Assistant - Medical Assistant

National Healthcareer Association
01-2014

High School Diploma -

Fairview High School
Dayton, OH
06-1978

Skills

  • Patient scheduling and EPIC EHR management
  • Compliance and inventory management
  • Staff supervision and team leadership
  • Healthcare administration and process improvement
  • Effective communication and conflict resolution
  • Time management and problem solving
  • Financial reconciliation and customer relationship management
  • Knowledge of MS Suite, Google Business, office equipment, multi-line telephone systems
  • Worked with Medicaid and Medicaid managed care plans, (ie Caresource, Buckeye, Humana, Amerihealth Caritas, Anthem)

Timeline

Medical Office Manager

Holy Family Prenatal Care
10.2005 - 08.2025

Certified Medical Assistant

C.N Reddy, MD.
04.1998 - 09.1999

Certified Medical Assistant

Mory Summer, MD.
10.1978 - 04.1998

Certified Clinicial Medical Assistant - Medical Assistant

National Healthcareer Association

High School Diploma -

Fairview High School

Similar Profiles

CREATE PROFILE