Shakara Smith
Canton,OH
Summary
Driven professional with a track record of exceeding sales quotas at Charter Communications, Spectrum, and enhancing customer loyalty at TruGreen Lawn Care. Skilled in managing high-volume call centers and building strong customer relationships. Demonstrates exceptional inbound sales abilities and a goal-oriented approach, achieving significant customer satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
03.2015 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Initiated files by collecting and entering demographic, provider and procedure information into system.
Customer Service Representative
TruGreen Lawn Care
03.2008 - 10.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Timken Senior Highschool
Canton OH06.1996
Skills
- Inbound sales
- High-volume call centers
- Goal-Oriented
- Customer Relationship Building
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
03.2015 - Current
Customer Service Representative
TruGreen Lawn Care
03.2008 - 10.2012
High School Diploma -
Timken Senior Highschool
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