Shakari Wilkerson
Milwaukee,WI
Summary
Results-driven Assistant Branch Manager with proven expertise in operations management and customer retention. Skilled in team development and relationship building, consistently enhancing client loyalty and team performance.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Old National Bank
Milwaukee, WI
01.2017 - Current
- Oversaw daily branch operations, ensuring compliance with regulations and policies.
- Developed training programs for new staff, enhancing team efficiency and performance.
- Implemented process improvements to streamline customer service interactions and reduce wait times.
- Fostered strong relationships with clients, increasing customer loyalty and retention rates.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Lead Customer Service Representative
Old National Bank
Milwaukee, WI
06.2012 - 01.2017
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on banking products and services to enhance financial literacy.
- Processed loan applications, ensuring compliance with regulatory standards and bank policies.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Trained new staff on customer service protocols and banking systems for seamless onboarding.
- Led a team of customer service representatives to enhance client satisfaction and resolve complex inquiries.
Merchandising Associate
Target
Milwaukee, WI
03.2010 - 06.2012
- Collaborated with marketing teams to implement seasonal merchandising strategies across retail locations.
- Collaborated with cross-functional teams to plan seasonal promotions and product launches.
- Coordinated visual merchandising initiatives that increased customer engagement in-store.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
Education
High School Diploma -
Wisconsin Career Academy
MilwaukeeSkills
- Operations management
- Regulatory compliance (BSA, AML, OFAC)
- Team development
- Staff education and training
- Account management
- Relationship building and management
- Risk mitigation
- Strong interpersonal skills
- Strong leadership
Timeline
Assistant Branch Manager
Old National Bank
01.2017 - Current
Lead Customer Service Representative
Old National Bank
06.2012 - 01.2017
Merchandising Associate
Target
03.2010 - 06.2012
High School Diploma -
Wisconsin Career Academy