Shakayla Roberts
Houston,TX
Summary
Driven Shift Manager with a proven track record at Zaxbys Restaurant, excelling in staff development and customer service focus. Expert in compliance understanding and relationship building, significantly enhancing team performance and customer satisfaction. Skilled in employee training and handling customer complaints, adept at fostering positive environments and achieving results.
Overview
4
4
years of professional experience
Work History
Shift Manager
Zaxbys Resturant
Cypress, Texas
12.2023 - Current
- Assisted customers over the phone regarding store operations, product information and order placement
- Stocked shelves with merchandise when needed
- Issued receipts, refunds, credits or change due to customers
- Answered customer inquiries regarding store policies and procedures
- Resolved customer complaints professionally in accordance with company policy
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Performed other duties as assigned by management
- Greeted customers and answered any questions they had about the store's products and services
- Performed regular price checks to ensure accuracy in pricing throughout the store
- Developed and maintained positive working relationships with staff, customers, and vendors
- Monitored store operations to ensure compliance with company policies and procedures
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics
- Inspected work areas regularly for cleanliness and organization standards
- Ensured compliance with food safety regulations and quality standards
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
- Managed the scheduling of staff shifts to ensure adequate coverage at all times
- Enforced safety standards throughout the store including proper use of equipment.
Customer Service Representative
Sitel
Augusta, GA
09.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Academy Of Richmond County High School
Augusta, GA05.2019
Skills
- Staff Development
- Team Development
- Employee Training
- Handling Customer Complaints
- Energetic and Enthusiastic
- Compliance understanding
- Customer service focus
- Relationship Building
- Training and mentoring
- Staff Motivation
Timeline
Shift Manager
Zaxbys Resturant
12.2023 - Current
Customer Service Representative
Sitel
09.2020 - 06.2022
High School Diploma -
Academy Of Richmond County High School